Job Description
About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
What You Will Work On
Working in the Sales Operations team you will primarily be supporting the rollout, support and administration of a new Service Cloud implementation in our mature and well-established Salesforce Org. Additionally, you will also support the sales Operations team with the general administration of our Salesforce environment which has over 360 users.
The role will also require you to liaise with our Salesforce Partner to ensure that the system currently being rolled out is built to best practice guidelines, and be the key contact for ongoing system maintenance, improvements, and user support. This will involve all aspects of the day-to-day administration of the new Service Cloud implementation as well as, but not limited to: -
• Consulting with the business and our Salesforce Partner to implement new features and constantly improve the system.
• Answering and solving user support cases
• User management and training
• Maintaining system documentation
• Creating and updating reports and dashboards
What You Will Bring
• A certified Salesforce Administrator, and Service Cloud Consultant required with a minimum of 12 months demonstrable practical experience in a Salesforce Service Cloud Administration role.
• Experience of Sales Cloud, Pardot, Conga Composer/Contracts beneficial but not essential.
• You should be a fast learner with a high attention to detail, and keen to pick up and implement new skills. You should also be someone who has a “consulting mindset” with excellent all round communication skills and experience of dealing with people at all levels in an organization.
• You must have the right to work in the US.
Reporting and Place of Work
You will report to Global Director of Sales Operations. This is a full-time hybrid role. You will be expected to be in our Boca Raton, FL office a minimum of 2-3 days a week or as required by the business.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
