Job Description

Job Location: Remote - Perryville, MO 63775
Position Type: Full Time
Job Category: BankingWorking at The Bank of Missouri
At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.
About our Company
Staying in business for more than 125 years is hard. Really hard. If you think about it, we've endured many events, like the Great Depression and two World Wars. We've survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation!
We've built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.
Here are some of the great benefits you will enjoy as a member of our team:
- Competitive Salary
- Personal paid time off, as eligible
- 401K and Employee Stock Option Plan, as eligible
- Fitness reimbursement
- Learning, development and growth opportunities
About this job:
The Salesforce Administrator will be responsible for the ongoing maintenance, configuration, and optimization of our Salesforce platform to support our business objectives. Additionally, there will be significant work within the nCino application supporting various departments. The ideal candidate will have a strong understanding of Salesforce best practices, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.
As a Salesforce Administrator you will:
- Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer and employee needs, external approaches, data analytics, as well as industry best practices.
- Collaborate between the business consultants, business stakeholders, internal systems teams, other system administrators, and external vendors to develop solutions to meet business enhancement requirements.
- Create and maintain technical documentation related to existing solutions and developed solutions.   Assist in development of admin and user documentation.
- Keep abreast of Salesforce initiatives and technological trends that impact the business to continue to improve efficiencies on the Salesforce platform.
- Provide daily support to end users including managing issue resolution and performing root cause analysis
- Manage user additions, changes, and removals.  Additionally, manage roles, profiles, and permissions.
- Manage Salesforce security and daily backups.
- Manage system issues appropriately and escalate to senior management where needed.
- Facilitate system testing, working with team members to identify test cases, develop test scripts and conduct test execution.
- Will act as subject matter expert in Salesforce: importing data, data loader, creating reports, building dashboards, tech support with users, training with users.
- Effectively collaborate and communicate within a team environment, demonstrating active listening skills, openness to diverse perspectives, and a willingness to contribute towards shared goals and objectives.
- Perform health checks, security reviews, manage sandboxes, and stay updated on latest releases.

Qualifications for Success:
- Bachelor’s degree in Business, MIS, Computer Science or other relevant field preferred
- 1+ years’ experience with Salesforce Administration
- Experience with leveraging web services to integrate Salesforce with external apps (REST, SOAP, XML, JSON, etc.)
- Experience with flows, process builders, custom dashboards reports, creating roles and profiles, and APEX
- Experience with the nCino platform is a plus.
- Salesforce Administrator certification is a plus
- Experience with Einstein, nCino’s Banking Advisor, and/or Agentforce is a plus
- Strong testing and quality control skills
- Strong client facing written and oral communication skills
- Proven ability to solve problems based on researching and analyzing information
- Experience with Copado or an equivalent CI/CD platform
- Knowledge of Financial Services Industry is a plus
The Bank of Missouri is an Equal Opportunity Employer