Job purpose:
Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.
Key Accountabilities:
· Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,).
· Customize Lightning components and page layouts to enhance user experience.
· Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard.
· Ensure data integrity and cleanliness through regular audits and deduplication processes.
· Design and implement automation using flows, process builders, workflow rules, and approval processes.
· Create, manage, and deactivate users, roles, profiles, and permission sets.
· Maintain user access rights in line with security policies.
· Maintain and update automation in response to business changes.
· Create and maintain custom reports and dashboards for various business units.
· Provide insights and analytics support to end-users and management.
· Manage configuration changes and deployment using sandboxes.
· Coordinate with developers and stakeholders on release schedules and system testing.
· Monitor system performance and troubleshoot issues.
· Coordinate with Salesforce support for bug resolution and platform updates.
· Provide user training and create documentation (manuals).
· Serve as the first line of support for user issues and system inquiries.
· Ensure compliance with internal policies and data protection regulations.
· Monitor and manage data visibility and sharing rules.
· Track Salesforce licenses and manage third-party apps and integrations.
· Liaise with Salesforce Account Executives for renewals or upgrades.
· Granting user access and permission changes based on defined roles.
· Implementing minor configuration changes and updates.
· Creating standard reports, dashboards, and automation logic.
· Implementing significant changes in process automation.
· Integrating with external applications or APIs.
· Changes that may affect data models or impact multiple departments.
· Advising leadership on Salesforce capabilities and roadmap alignment.
· Participating in system architecture discussions and scalability planning.
Requirements
· Bachelor`s degree in Computer Science or any relevant discipline.
· Minimum 2 years of relevant experience.
· Minimum 3 years of experience Salesforce application
· Bachelor`s degree in Computer Science or any relevant discipline.
· Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules.
Established in 2011, Hyde Park Developments has become a leading private residential, leisure, and commercial developer in Egypt. Our story begins with a vision to create exceptional living spaces and vibrant communities. We are the developers of Hyde Park New Cairo, Business District, Garden Lakes, Tawny and Seashore.
Hyde Park New Cairo:
Hyde Park New Cairo, our flagship project, is strategically located in the heart of New Cairo, spanning 6 million square meters. This vibrant community offers homeowners a unique experience with various facilities, including Cairo's largest park, covering 600,000 square meters of lush greenery.
Business District:
Hyde Park New Cairo's Business District provides a prime location and state-of-the-art office spaces for startups to multinational corporations. The dynamic atmosphere fosters growth, offering pedestrian trails, recreational activities, and commercial facilities for a thriving work lifestyle.
Garden Lakes:
Garden Lakes by Hyde Park Developments in 6th of October presents contemporary living envisioned by Eklego Designs, strategically positioned near Gezira Sporting Club and Mall of Egypt. Immerse yourself in serene surroundings, panoramic views, and enhanced living experiences with amenities like walkable pathways and lakes.
Tawny:
Tawny by Hyde Park Developments epitomizes modern living with thoughtfully designed spaces. Nestled strategically, this 31-acre gated community is home to a limited collection of luxurious villas, all of which are surrounded by nature. Located in the heart of 6th of October near multiple key attractions.
Seashore:
Seashore Ras El Hekma by Hyde Park Developments redefines coastal living on the North Coast. Crafted by ESDA and SB Architects Florida, it features four elevated platforms with breathtaking views of the beach and pools, seamlessly integrating modern architecture with the natural beauty of the turquoise waters and lush landscapes.
