Job Description

We’re looking for a Salesforce Administrator to support and evolve a highly utilized CRM environment. This role goes beyond day-to-day upkeep—it's suited for someone who can think critically about how systems support the business and design solutions that scale. A strong focus will be placed on automation (particularly Flow) and improving how teams interact with the platform.

This individual will work closely with IT leadership and stakeholders across the business to ensure Salesforce is optimized, reliable, and aligned with organizational goals.

What You’ll Do:

• Own the design, build, and ongoing optimization of Salesforce automations, with an emphasis on Flow-based solutions
• Analyze existing processes and rework them into more efficient, maintainable configurations
• Serve as a primary point of contact for system-related issues, diagnosing root causes and coordinating fixes across internal teams and third-party partners
• Manage incoming support requests while balancing quick-turn solutions with long-term platform health
• Collaborate with teams across sales, operations, customer support, finance, marketing, and technical functions to improve workflows and system usability
• Contribute to roadmap planning, helping prioritize enhancements, upgrades, and technical improvements
• Oversee core administrative functions such as user setup, access controls, roles, and system configurations
• Monitor data quality and system performance through audits, reporting, and query tools
• Support release readiness and ongoing platform updates
• Act as a liaison between business users, vendors, and IT; assist with onboarding and user enablement

What We’re Looking For:

• 2–4+ years of hands-on Salesforce administration experience
• Strong experience building and managing automation using Flow
• Solid troubleshooting skills with a structured, analytical approach to problem-solving
• Familiarity with Salesforce add-ons or modules such as CPQ, Field Service, Revenue-related tools, or ERP integrations is preferred
• Exposure to ERP systems or involvement in ERP-related projects is a plus
• Working knowledge of SOQL and/or SQL for reporting and data analysis
• Track record of delivering both quick-win fixes and larger system improvements
• Strong communication skills with the ability to translate technical concepts for non-technical users
• Salesforce certifications are a plus

Additional Details:

• Hybrid work environment; candidates should be within a reasonable commuting distance to the office