12-month fixed-term contract
Help shape the Salesforce platform behind one of Australia’s most recognised loyalty programs.
MECCA is continuing to invest in Service Cloud, Loyalty Cloud and Beauty Loop, and we’re looking for a hands-on Salesforce Administration Developer to join the Service & Loyalty technology team. This role will have a strong loyalty focus, while still working broadly across the Salesforce environment - from configuration and development through to support, maintenance and continuous improvement.
The Role You Can Play
World Class Programs - Work on Beauty Loop, one of the region’s most recognised loyalty programs.
Business-critical platform exposure - loyalty is a major focus area for MECCA across 2027 and 2028
Real variety - a mix of Loyalty Cloud, Service Cloud, build, support, maintenance and platform improvement
Small-team ownership - join a high-impact Salesforce team that owns the platform end to end
Room to learn and shape - the loyalty environment is highly customised, with scope to get deep into how it works
High-energy culture - be part of a fast-moving, collaborative and brand-led business
Key Responsibilities Include:
Administer, configure and enhance MECCA's Salesforce Service Cloud and Loyalty Cloud platforms, including Beauty Loop
Configure and optimise Loyalty Cloud programs - accrual/redemption rules, benefits, member management, promotions and vouchers - and resolve transaction and data exceptions
Configure and optimise Service Cloud - case management, Omni-Channel, service console, knowledge base, entitlements and SLAs
Design, build and maintain Apex, Lightning Web Components, triggers, batch jobs and automation, balancing declarative and programmatic solutions
Support integrations (REST/SOAP APIs, platform events) and CI/CD deployment pipelines across Salesforce and external systems
Provide Level 2/3 support, triage incidents through to root-cause fixes, and translate stakeholder requirements into scalable platform solutions
What You Will Bring
2+ years' experience as a Salesforce Administrator, Admin/Developer, or similar hands-on Salesforce role
Hands-on experience with Salesforce Service Cloud (case management, Omni-Channel, knowledge, entitlements/SLAs, console customisation)
Hands-on experience with Salesforce Loyalty Cloud / Loyalty Management (tiers, accrual/redemption rules, benefits, member management)
Apex and Lightning Web Components experience - classes, triggers, batch/async processing, unit testing
Strong grasp of Salesforce configuration, automation and data management, with sound judgement on declarative vs programmatic solutions
Excellent communication skills, able to explain technical concepts to non-technical stakeholders
Nice to have
Salesforce Administrator (ADM201) or Platform Developer I (PD1) certification
Salesforce Marketing Cloud exposure
Amazon Connect, CTI, or other modern contact-centre platform experience
CI/CD tooling experience (Bitbucket, Azure Pipelines)
Einstein Bots or Next Best Action configuration experience
Experience working in an agile product/squad environment
This role is based in Richmond, with 4 days per week in the office, with an ideal start before Mid-October 2026 to allow for overlap.
This is not a narrowly defined admin role. The team works across support, maintenance, development and delivery, and everyone chips in across the platform.
The environment is fast-moving, collaborative and sometimes ambiguous - particularly across loyalty, which is highly customised to MECCA. If you enjoy getting hands-on, learning quickly and working across both business and technical problems, we’d love to hear from you.
Your Life At MECCA
Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for all current opportunities, visit www.mecca.com.au/careers
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family.
Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz).
Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking.
Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
