Job Description

In this role, you are part of the Sales Operations team within the Commercial Steering organization, supporting Dennemeyer’s Global Sales team selling high-quality IP services to clients across the world.

The charter of the team is to support the Salesforce users and execute the administrative tasks to ensure the Salesforce system keeps running smoothly. In addition, the team is continuously improving the system by implementing processes that make the sales organization more efficient and effective as well as working on the overall data architecture of Dennemeyer with integrating and linking Salesforce to other back-end systems.

The Dennemeyer Group is a global company with 20+ offices in six continents and has been setting benchmarks for all services and software solutions in the IP industry for more than 60 years.

You will work on

• Implementing new technical solutions to further leverage the usage of our Salesforce CRM
• Management of daily support requests (creation of users, modification of users settings, etc.)
• Responding to support requests, troubleshooting issues, collaborating with various users and possibly with managers.
• Helping/conducting user training for new functions and support with the introduction of features
• Support in the development and maintenance of the documentation of processes, guidelines, and the Salesforce system documentation
• Supporting users in creating and updating Salesforce records, importing and exporting data, and creating and modifying reports and dashboards

You are

• a pro-active hands‑on self‑starter who takes ownership and seeks feedback when needed
• an entrepreneur at heart who enthusiastically embraces challenges and opportunities and can manage ambiguities
• a strong communicator, & stronger listener able to collaborate across global and local teams
• a team player who works with integrity and contributes to a positive, results‑driven culture

You have

• 3+ years’ experience working as a Salesforce Administrator
• a Salesforce Administrator certificate
• experience in working with Marketing Cloud and Salesforce Engage
• ability to work in matrixed organization that needs alignment with local and global leadership
• fluency in English and strong project management and stakeholder management skills
• good knowledge of Microsoft Office, Excel, HTML
• Intellectual Property industry knowledge is a plus; willingness to learn is essential

Join us and grow with us!

• develop and customize your long-term career within a fast-growing international player
• have fun and enjoy working in cross-cultural, diverse teams
• act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
• enjoy learning and operating in a fast paced and complex environment
• attend a tailor-made onboarding program as well as individual training & development opportunities

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.