Job Description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

1.Objective of the role

The key objective of this role is to manage the Sales Orders Processing function in the Order to Cash environment by monitoring customer orders to include equipment and software sales, subscriptions, Equipment Maintenance agreements (EMA) and Lease (Rental) agreements as per the customer’s contract and to ensure accurate and timely data entry into the PB ANZ systems and associated correspondence with Suppliers. The processing of orders will be managed by an Outsource partner and the key function of this role is to assist the Sales team to complete accurate system orders to meet their client needs, respond to questions from the Outsource provider or customers as appropriate, and to manage any system errors that require ANZ intervention such as stalled Billing blocks.

The employee demonstrates key competencies and models PB values at all times. The employee follows all company policies and procedures with disciplined execution and supports the EBIT objectives of the business to ensure revenue growth and the Company’s longer-term profitability and organisational objectives.

2.Key Accountabilities

• Be familiar with all Order Processing procedures for SAP (S4 and C4C), OLFM and Tier 3.
• Manage the day-to-day relationship with the Sales Order Processing Outsource provider and monitor the flow of orders from intake to cash. Remove any blocks and assist with any queries that require customer input or local ANZ knowledge.
• Ensure the Outsource Provider is utilising the documented procedures and advise any gaps in documentation or requirement to change or re-engineer processes.
• Utilise reporting to measure performance and develop additional reporting as required.
• Monitor Backlog of orders and provide status report to the business to include both Sales and Service orders.
• Manage customer support requests that require interaction with the customer by phone to either source additional details or personally explain an outcome. Utilise the C4C ticket system for updates.
• Assist with the operational management of the ANZ NPS program.
• Manage the customer interactions with NZ Customers, that have not used the meter in the last 3 months as per agreed process.
• Manage and publish postage usage.
• Be able to cover client reports as per contractual agreements when needed.
• Review third party service/maintenance invoices against customer contracts and approve for payment; and;
• Any other task as required from the business from time to time.

3.Key Capabilities (Essential Skills)

• Process management experience.
• Ability to interact with customers over the phone in a professional and helpful manner and to use strong verbal communication skills;
• Strong attention to detail;
• Clear and concise written communication skills;
• Strong problem-solving skills; and
• Reliability and able to deliver to deadlines through self-management and self-monitoring.

4.Key Qualifications/Experience

• Preference of a minimum of 2 years’ experience in a Customer Relationship Management or a similar role.
• Good understanding of Order to Cash process
• Solid experience working with MS Office
• Experience of working in a fast-paced environment and able to manage workload to meet key SLAs; and
• Demonstrate a high degree of personal motivation and the energy and commitment to achieve goals/targets.

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.