Job Description

Supports the development, coordination, and execution of training and engagement initiatives designed to enhance the skills, motivation, and productivity of FLI sellers / Brokers. This role assists in implementing foundation training, advanced skills training, and leadership readiness programs, while also helping drive sales engagement activities that sustain seller participation and strengthen alignment with business goals.

Working closely with the Sales Training Manager, Sales Leadership, and Marketing teams, the Assistant Manager ensures smooth delivery of learning programs, accurate tracking of seller performance indicators, and consistent rollout of engagement strategies that improve seller activation, retention, and conversion rates.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

Seller Performance Support

• Improvement in seller performance indicators after participating in training
• Reduction in onboarding and ramp-up delays
• Support in achieving monthly/quarterly training goals

Program Quality & Feedback

• Training satisfaction and feedback scores
• Quality of facilitation based on internal evaluations
• Timely resolution of training-related concerns

Operational Efficiency

• 
  On-time submission of training reports and analytics
• Effective coordination of logistics and event requirements
• Successful implementation of engagement programs aligned with sales priorities

SKILLS & COMPETENCIES

• Training Administration: Managing calendars, attendance, logistics, training materials, and LMS coordination.
• Facilitation: Ability to conduct workshops, onboardings, sales clinics, and refresher courses.
• Sales Engagement Support: Assisting in planning and executing engagement activities (sales rallies, recognition programs, weekly touchpoints).
• Data Tracking & Reporting: Monitoring attendance, completion rates, seller progress, and engagement metrics.
• Content Development: Assisting in creating modules, presentations, training decks, and engagement communications.
• Sales Tools Familiarity: Basic understanding of CRM, sales pipeline metrics, and lead management processes.
• Event Management: Coordinating venues, schedules, and materials for training and sales engagement events.

EDUCATION

• Bachelor's degree in Business, Marketing, Education, Psychology, Human Resources, or a related field.
• Training certifications in facilitation, coaching, or instructional design are an advantage.
• Lean Six Sigma certification is an advantage

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