Job Description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Sales Trainer

Your Location: Remote/preferably the Greater Boston Area for in-office training

Your Schedule: Monday- Friday 9:30AM - 6PM EST

You Report To: Team Lead, Trainer Sales Operations

Your Compensation: Base salary $69,174 plus bonus !

Learn more about our awesome Sales Department

About the Opportunity:

First Help Financial, voted and certified as a “ Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Sales department to accommodate our remarkable growth!

What you will do:

Your duties include, but are not limited to:

• Own the onboarding training for new hires for all Sales positions
• Conduct skills gap analyses to identify areas of improvement for current sales team
• Coordinate individual and team performance review sessions to discuss strengths and weaknesses
• Collect feedback from trainees and managers about training courses
• Report on impact of training programs
• Host group training for sales teams
• Maintain updated records of training material and curriculum
• Develop proficiencies in internal administration systems and processes that support the task of the sales team
• Review the training materials regularly and report any needed updates to the Team Lead, ensuring Sales, UW, Compliance and Tech can reference one place for program rules
• Collaborate with Sales Ops Associate on the creation of training materials
• Conduct post-training reviews, assessments, and surveys to assess the curriculum and training effectiveness

What you bring

• 2+ years in current role within UW, CSO, Funding or Sales teams at FHF

• Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity
• Proficient in CRM and LOS systems

• Creative problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners
• Excellent communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Professional level ability to convey complex information clearly, provide context, effective questioning, and follow-up. Effectively use training curriculum to maintain audience attention, engage learners for better retention, and excellent grammar structure for printed sales collateral.
• Demonstrated effective listening skills and public speaking acumen.
• Must be a Subject Matter Expert in all policies, procedures, and compliance-related topics in Sales, CSO, Funding and/or UW
• Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner.
• Experience with the use of modern technology to develop training modules needed in online platforms
• Strong leadership skills and interpersonal skills.
• Capable of utilizing a multitude of delivery techniques and activities, to engage learners while relating critical concepts.
• Preferred experience in project management, planning skills and working on multiple projects at a time
• Proven initiative, positive attitude, team-oriented, self-motivated, and highly enthusiastic

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.