Probe Group

Sales Team Leader

Probe Group  •  Quezon City, PH (Onsite)  •  2 hours ago
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Job Description

  • Provide regular feedback to sales team members on their performance, highlighting both strengths and areas for improvement through one-on-one coaching.
  • Keep the sales team motivated and engaged, especially during challenging times, by providing encouragement and support.
  • Set realistic and achievable sales targets for individual team members and the team as a whole.
  • Analyze the performance of sales team members, identify areas for improvement, and develop strategies to address them.
  • Provide training to sales team members on sales techniques, product knowledge, and customer service skills.
  • Stay up-to-date with industry trends and market conditions to provide the sales team with relevant insights and information.
  • Collaborate with the Operations team to discuss and action best practices for promotional and sales strategies.
  • Identify and analyze areas of lead & revenue generation opportunities and monitor the sales agent’s overall effectiveness throughout the sales process
  • Review performance and sales data to identify gaps and work with Management, analysis and specialists to develop solutions and/or further analysis.
  • Achieve and surpass monthly, quarterly and annual targets and goals
  • Collaborate with key leaders on conducting team meetings to increase Sales coach and team sales success
  • Produce a monthly and quarterly business review outlining team’s performance and growth.
  • Develop and deliver impactful promotional communications, sales scripting and templates to the direct sales teams
  • Foster a positive and collaborative team environment, encouraging teamwork and cooperation among team members.
Probe Group

About Probe Group

Probe Group is a leader in customer experience (CX) and business process outsourcing (BPO) services. We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. We combine digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations.

At the heart of Probe Group is the commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.

We aim to be the digitally enabled, data driven and people led customer experience brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships. That’s why we build digital environments that foster both customer satisfaction and employee fulfillment. We champion the human element, bringing crucial empathy, understanding and personal connection which are key to exceptional CX.

Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer interactions across 28 markets.

We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Melbourne, AU
Year Founded
Unknown
Website
probe.group
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