Job Description

About World Host Group

At World Host Group, we're a global web hosting and domain provider with a portfolio of over 30 brands and a diverse, worldwide customer base. Our reputation is built on a steadfast commitment to a customer-centric philosophy. We strive to ensure that every client receives personalized attention and comprehensive support. Our mission is to empower our clients with the tools and assistance they need to succeed in the ever-evolving digital landscape.

Position Summary

The Team Leader is the operational backbone of our Sales function. Reporting to the Head of Global Sales & Retention, you will be the primary on-floor manager responsible for driving daily performance, operational stability, and conversation quality across the team.

This role requires a highly engaged, hands-on leader who is comfortable coaching agents in real-time, managing high-stakes customer scenarios, and ensuring strict adherence to all Sales, Renewal, and Retention KPIs and Service Level Agreements (SLAs). Success hinges on maintaining a smooth, high-performing operation through superior metric management, quality assurance, and proactive stakeholder coordination.

Requirements

Required Skills and Knowledge

·Experience: Minimum 3-5 years of proven experience in a Sales Team Lead or Supervisor role, ideally within a high-volume, multi-channel (chat, voice, ticket) contact center environment.

Operational Acumen: Strong, demonstrable understanding of contact center metrics and drivers (AHT, FRT, Quality Scoring, Adherence, Conversion Rate).

People Leadership: Proven ability to motivate, coach, and manage frontline sales agents with energy and empathy.

Shift Commitment: Must be willing and able to work a rotating Shift schedule.

Tech Literacy: High proficiency with CRM software, contact center technologies, and quality monitoring tools.

Industry Knowledge: Familiarity with web hosting, SaaS, or subscription-based business models is a significant advantage.

Benefits

Why You’ll Love It Here

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.
• Performance-based incentives. 

Our Values

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.

At Hosting.com, success is always shared — with our people, our customers, and our communities.