Job Description

About Fine Tours Group

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end-to-end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.

Our values guide everything we do: Stay True, Look Beyond, Empower, and Band Together.

As we enter an exciting growth phase, we are expanding our reach. For you, this is a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork and clear pathways to grow as we scale.

About the role

We are seeking a dynamic and results-driver Sales Team Leader. As a Sales Team Lead, you will be responsible for leading and motivating a team of sales consultants to achieve targets and provide exceptional service to our customers.

If you have a passion for sales, a proven track record of success, and the ability to inspire and coach a team, we want to hear from you!

This is a permanent, full-time, 40-hour-per-week role, based in Wanaka, New Zealand. Weekend and public holiday work is required.

Responsibilities

• Inspire and Champion a High-Performing Team: Lead, coach, and empower a team of Sales Consultants. You'll run regular 1:1s, support career development, and build a vibrant, fun culture where people love coming to work and talent thrives.
• Drive Results and Celebrate Wins: Take ownership of individual and team targets, from conversion rates and volume to healthy margins, by tracking performance, spotting growth opportunities, and removing roadblocks to success.
• Elevate the Customer Experience: Work directly with your team on client enquiries, step in to tackle complex client feedback, and collaborate across departments to create flawless, memorable customer journey.
• Keep Operations Sharp: Oversee the operational rhythm of the team, keeping administrative tasks, account queries, and refund processes smooth, accurate, and stress-free.

Remuneration

Base salary of $75,000 - $85,000 (depending on experience) plus commission. Expect total earnings of $120,000 - $140,000 per year as you lead your team to smash their targets!

What we're looking for

• 2+ years in customer service or travel, backed by a strong sales history of consistently hitting and exceeding targets.
• A passion and talent for mentoring, inspiring, and developing a high-performing sales team to reach its full potential.
• Hands-on expertise with CRMs, paired with sharp attention to detail to keep operational tasks accurate and seamless.
• Exceptional interpersonal skills with the critical thinking and decision-making needed to handle challenges with ease.

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand and Australia.
• Team: Work in a friendly, supportive and collaborative environment.
• Growth: Real opportunities to learn and develop with a growing business.
• Perks: Hybrid working framework, travel benefits, free breakfast, birthday leave, company social club.

By joining FTG, you will be part of a great bunch of people from all over the world who have come together for a shared purpose: to deliver the very best New Zealand and Australian travel experiences!

Apply now with your CV and a short cover letter explaining why you'd be a great fit for the Fine Tours Group team.