Hello! 👋🏽
At Factorial, we believe our growth comes from the growth of our people.
We’re looking for a Sales Quality Assurance Analyst who is passionate about elevating standards, strengthening processes, and enabling high-performing sales teams.
In this role, you’ll safeguard the quality of our SDR prospection and AE closing motions, ensuring every interaction is executed with consistency, precision, and impact
As the quality gatekeeper across our sales workflows, you’ll monitor execution, enforce best practices, and partner closely with Sales, RevOps, and Enablement to drive continuous improvement. Your work will directly support the scalability of our sales engine while maintaining the rigor required for strong conversion rates
Are you ready? 🚀
Audit SDR & AE workflows to ensure adherence to playbooks, cadences, and lead & deal handling requirements (e.g., number of touches before archiving a lead)
Monitor the correct usage of prospecting and CRM tools ( HubSpot, Sales Navigator, Lusha) and flag inconsistencies or missed steps (e.g., outreach to accounts not owned by the SDR)
Act as the quality gatekeeper for our prospection and closing motions, ensuring alignment with operational standards and best practices
Lead & CRM Data Integrity
Ensure all leads and accounts are properly enriched, qualified, and segmented before and after SDR activity
Identify and escalate data issues including duplicates, missing fields, invalid contacts, and incorrect lead dispositions (e.g., Aircall tags, rejection reasons)
Partner with RevOps to maintain a clean, reliable CRM environment
Quality Reporting & Continuous Improvement
Build and maintain QA scorecards and dashboards to track SDR process quality
Analyze trends in deviations, inefficiencies, or missed opportunities and provide actionable insights to SDR Managers and RevOps
Partner with Enablement to refine training, documentation, and sales playbooks based on QA findings
Compliance & Deliverability Oversight
Ensure compliance with data privacy regulations (GDPR, ePrivacy) and internal governance policies
Monitor email deliverability and risks tied to list quality, outreach patterns, and prospecting practices
Higher L2D conversion rates
Consistent QA coverage across outbound and closing motions
Improved lead quality scores (fit + intent)
Stronger SDR & AE productivity tied to quality-driven behaviors
Fewer CRM errors and cleaner data flows
Shorter ramp-up time thanks to structured, quality-driven processes
are fluent in English (written and spoken) — other languages are a plus 🌍
Bring 2+ years of experience in Sales, SDR, Sales Ops, Client Acquisition, or Quality roles ( SaaS background strongly preferred)
Have an analytical mindset with a sharp eye for detail — spotting patterns comes naturally to you
Enjoy coaching and giving constructive feedback; you’re part teacher, part detective
Thrive in a fast-paced, international scale-up environment
Are a collaborative team player eager to work with Sales, RevOps, and Enablement
Perks of being part of our team 😏
Save expenses with Cobee 💰 and get your salary in advance with Payflow💸
TaxDown to simplify your taxes and maximize your savings! 🪙
Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
Language classes with Yolk Academy & Factorial Language exchange 👩🏽🏫
Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Structured career paths to support your professional growth- we don’t believe in dead ends.
Is this you ?! Come rock the world with us!
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1300 people in Barcelona, Germany, Brazil and Mexico offices. 🌎
We own it We take responsibility for every project. We make decisions, not excuses.
We learn and teach We're dedicated to learning something new every day and, above all, share it.
We partner Every decision is a team decision. We trust each other.
We grow fast We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
We #betonpeople 💗
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
