Job Description

Sales Support / Customer Relations Representative

Pay: $21–$27/hour
Schedule: Full-Time | Monday–Friday | 7:00 AM–4:00 PM
Location: City of Commerce, CA (On-Site)

Keep Orders Moving. Build Customer Relationships.

We're looking for an organized, detail-oriented Sales Support / Customer Relations Representative to join our team in City of Commerce, CA. In this role, you'll serve as the connection between our customers, sales team, warehouse, and operations, ensuring orders are processed accurately and customers receive exceptional service every step of the way.

If you're someone who enjoys solving problems, staying organized, and working in a fast-paced office environment, we'd love to hear from you.

What You'll Do

• Process customer sales orders accurately and efficiently
• Respond to customer and sales team inquiries regarding pricing, inventory, product information, and shipment status
• Resolve order, inventory, shipping, and invoice discrepancies
• Coordinate with planning and operations teams to maintain inventory availability
• Support the credit department by researching invoice disputes and billing issues
• Prepare weekly sales reports and spreadsheets for management
• Maintain accurate customer records in CRM and ERP systems
• Monitor daily backorder reports and proactively communicate updates to customers

Requirements

Required Qualifications

• 2+ years of experience in customer service, administrative support, or an office environment
• Strong Microsoft Office skills, especially Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and solve problems independently
• Reliable attendance and ability to work on-site in City of Commerce, CA

Preferred Qualifications

• Experience with EDI (Electronic Data Interchange)
• Familiarity with ERP and/or CRM systems

Benefits

What We Offer

• Competitive pay of $21–$27 per hour, based on experience
• Stable Monday–Friday schedule with no weekends
• Supportive, collaborative work environment
• Opportunity to grow your career in customer support and operations
• Full-time, long-term position

Why Join Us?

Success in this role means becoming the trusted resource customers and teammates rely on. You'll play a key part in keeping orders accurate, shipments on schedule, and customers informed—making a direct impact on our daily operations and customer satisfaction.

Apply Today

If you're an organized professional who enjoys helping customers and keeping operations running smoothly, we'd love to meet you. Submit your application today and take the next step in your career.