Job Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:
For our WI, Transport division, we are looking for a Sales Support Representative to join our team.

In this role, you will support the sales organization in managing customer requests, quotation activities, and day-to-day customer support.

We are looking for a proactive and organized professional with strong communication skills, a customer-oriented mindset, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities:

Customer Support

• Respond to customer inquiries and resolve issues or concerns in a timely and professional manner

• Provide product information and basic troubleshooting support

• Present product features and benefits, demonstrating value to customers

• Perform sizing and product selection for non-complex applications by identifying the most suitable solutions within the portfolio

• Build and maintain positive, professional relationships with customers

• Monitor customer satisfaction and proactively address concerns

• Deliver high-quality customer service and support

• Manage and resolve customer complaints effectively

Sales Support

• Support the sales team with administrative activities and data entry

• Prepare quotations and sizing calculations

• Monitor and update customer and opportunity information in the CRM system

• Provide support during sales meetings and presentations

• Identify and create lists of potential customers

• Maintain and manage sales databases

• Support follow-up activities related to customer opportunities and quotations

• Prepare reports and sales-related documentation

General Responsibilities

• Maintain solid knowledge of products, services, and company policies

• Collaborate with internal departments to improve the overall customer experience

• Contact customers to ensure satisfaction with products and services

• Stay up to date on industry trends and competitor activity to support the sales team with relevant insights

• Contribute to team success by supporting related activities when needed

• Continuously learn and adapt to new product launches and updates

• Work closely with the operations team to help ensure on-time delivery

Qualifications

• Bachelor’s degree in engineering or a related field, or high school technical diploma

• At least 2 years of experience in a similar role

• Strong analytical skills and ability to interpret complex information

• Proficiency with sales tools and software, such as Salesforce and CRM systems

• Excellent written and verbal communication skills

• Ability to work both independently and collaboratively in cross-functional teams

• Good command of the English language, both written and spoken

Location: Lainate (MI)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.