📍 Location: Torrensville
⏰ Full-Time Opportunity - Monday to Friday
Join a fast-paced trade environment where no two days are the same and your impact is felt across the entire customer journey.
We’re looking for a Sales Support professional to play a key coordination role between customers, Business Development Managers (BDMs), Production, and Scheduling teams.
This is a hands-on, high-impact role focused on customer service, scheduling, and order coordination
You’ll be at the centre of operations — ensuring jobs are set up correctly, timelines are met, and communication flows seamlessly between all stakeholders.
This role is critical to ensuring orders are processed accurately, deliveries are on time, and customers are kept informed every step of the way.
You’ll play a key role in supporting BDMs and customers by coordinating jobs from start to finish, ensuring orders are accurately processed, tracked, and delivered on schedule. This includes setting up and maintaining job schedules, confirming delivery timelines, completing key milestone confirmations (10, 5, and 2-day), and keeping all stakeholders informed of any updates or changes while providing a high level of customer service.
Working closely with internal teams, you’ll ensure jobs are planned and executed efficiently, managing multiple priorities in a fast-paced environment. You’ll also handle order processing, customer enquiries, and administration tasks, maintaining accurate records and job documentation, while proactively communicating any delays, delivery risks, stock issues, or cost impacts. A strong focus on safety is essential, ensuring procedures are followed and all visitors are escorted safely onsite.
If you’re someone who thrives on organisation, customer service, and keeping things running smoothly — we’d love to hear from you.
👉 Apply now and be part of a team where your work truly makes a difference
#INHT
At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
