Job Description

Sales Support Team Leader - La Mercy (KZN)

Minimum requirements:

Bachelor's Degree or Diploma in Business Management, Finance
Minimum of 3 years experience in a Sales or Customer Service Team Leader role, with an advantage of Sales Principles and Customer Service Practices
Working knowledge of Salesforce and SAP would be an advantage
Knowledge of Pre-Payment and Revenue Management Products is advantageous
Strong written and verbal communication skills
Excellent MS Office SKills
Negotiation and Networking skills
Professional approach
Commitment to Customer Service
High Levels of Integrity and Confidentiality

Responsibilities:

Customer interface: Serving as the liaison between the Company and the Customer, nurturing and enhancing business relationships
Customer Satisfaction: ensuring prompt and accurate responses to customer inquiries about orders, quotations and deliveries, aiming to improve customer satisfaction levels
Support and Coordination: Assisting the Commercial Business Managers, coordinating sales orders, and handling customer credit facilities for timely payments
Process Improvement Contributing to plans aimed at enhancing commercial efficiency and customer satisfaction levels
CRM & Reporting: Supporting the Customer Relationship's Management Systems and submitting monthly reports to the Customer Excellence Manager
Team Supervision / Leadership: Lead, train and motivate the sales supports team to achieve performance targets and deliver exceptional service

About Boardroom Appointments - Global Human and Talent Capital

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.

We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.

We have specialized divisions that enhance our ability to service all clients in the following industries:

- FMGC

- Finance, Banking and Insurance

- Manufacturing and Processing

- Oil and Gas, Mining, Engineering and Construction

- Medical, Pharmaceutical and Health Care

- Logistics and Supply Chain

- Information Technology, Media and Telecommunications

- Waste Management and Sanitation Services

- Renewable and Alternative Energy

- Retail and Commercial Property

- Agriculture and Production

- Government and Public Services

- Call Centre and Customer Support Services

Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.

This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.

We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.

Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.

We are focused, passionate, and we love what we do.

Industry

Unknown

Company Size

51-200 employees

Headquarters

Bedfordview, ZA

Year Founded

1989

Website

boardroom.co.za

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