Job Description

Sales Support Team Leader

Location: Office-Based- Doncaster
Hours: Monday to Friday, 8:00am – 4:30pm
Salary: £40,000 - £42,000 + Bonus SchemeOur client is a leading supplier of construction consumables and equipment, serving major contractors and national housebuilders across the UK. With a catalogue of over 30,000 products, they support some of the country's largest construction businesses

They are looking for a commercially astute and customer-focused Sales Support Team Leader to join their growing team based in Doncaster.

This is an inbound role where you'll manage customer enquiries, prepare quotations, and provide advice and support to customers across a wide range of construction products. You'll work closely with the external sales team, suppliers, and customers to ensure every enquiry is handled efficiently and professionally.

Most importantly, they are looking for someone who genuinely cares about delivering an outstanding customer experience, ensuring the customer feels supported, valued, and confident they have the right solution.

What You'll Be Doing

• Managing a busy inbox of inbound customer enquiries
• Preparing quotations and processing customer requests
• Building trusted advisor relationships with customers
• Understanding customer requirements and recommending suitable products and solutions
• Handling technical product enquiries and developing product knowledge
• Liaising with suppliers to source products and secure the best commercial outcomes
• Resolving customer issues quickly and effectively
• Supporting customers from initial enquiry through to order completion
• Monitoring opportunities and helping maximise quote conversion rates
• Working closely with colleagues across sales, operations, and purchasing
• Understand when flexibility is needed to win business, protect relationships, or maximise profitability.

Requirements

• Strong customer service background
• Commercially minded with excellent decision-making skills
• Confident managing multiple enquiries and priorities
• Excellent communication skills
• Able to build credibility and trust with customers quickly
• Technical Curiosity- You don't need to be a construction expert already, but you do need a genuine desire to learn.
• Construction industry experience, trade experience, or strong DIY knowledge would be beneficial but is not essential

Benefits

• £40,000 - £42,000 salary
• Bonus scheme
• Clear progression opportunities
• Stable, growing business with ambitious plans
• Supportive team environment
• Opportunity to make a real impact within the business
• If you're passionate about customer service, enjoy solving problems, have strong commercial awareness, and want to build a long-term career with a growing business, we'd love to hear from you.
• You'll join an established Sales Support team alongside two existing team members.
• While previous team leadership experience is not essential, this role offers significant development opportunities. For the right person, there is genuine potential to grow into a management position within 12 months and become a key support to the Sales Director, helping to analyse opportunities, conversion rates, and team performance.