Job Description

Consumer Care/Customer Care

Permanent

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

As a Sales Support Specialist for Consumer Direct Interaction, you will play a critical role in supporting the growth of the Electrolux aftermarket business with a key focus on B2B retail and distribution channels. You will be a customer advocate and essential partner to numerous cross functional teams, ensuring we are always exceeding our customers’ expectations. This position is instrumental in managing and analyzing our customer data to drive strategic growth across all verticals of the Consumer Direct Interaction portfolio. For this role you will need to think big, help to implement new/effective processes, and take ownership of customer and consumer challenges. The successful candidate will be proactive, energetic, diligent, intellectually curious, and a customer-first analytical thinker.

Key Responsibilities:

• Timely and accurate execution of customers’ orders and requests

• Track operational performance against customer compliance programs, analyze performance data to identify root cause and solutions, and lead cross-functional teams to drive improvements to reduce compliance penalties

• Identify and develop solutions to organizational challenges

• Maintain customer data in ERP systems to ensure seamless order fulfillment

• Collaborate with Global Finance and AR teams to manage customers’ credit lines, past dues and credit holds

• Manage all operational and analytical processes within assigned customer teams

• Collaborate with cross-functional stakeholders to drive business goals (Sales, Operations, Marketing, Product Line, Service, Finance, IT, Legal, and Compliance)

• Ability to flex and contribute at all levels of the business

• Work closely in a group environment to drive results

Minimum Qualifications

• Bachelor’s degree required

• 2+ years of work experience in Sales Operations

• Creative problem solver

• Highly analytical and detail oriented

• Continuous Improvement mindset

• Understanding how to analyze data and create reporting to track customer performance

• Some Travel may be required

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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