Our team based in Ellerslie, Auckland is looking for a Sales Support Specialist to support our customers across New Zealand and Australia!
Are you passionate about providing exceptional customer service? We have an opportunity for your to join as what we call a Sales Enablement Specialist where you'll play a pivotal role supporting our sales operations across the APAC region.
The Role:
Reporting to the Sales Enablement Team Leader, you'll be a trusted first point of contact for corporate customers and travel management companies (TMCs) across Australia and New Zealand, supporting them throughout the sales cycle. You'll handle customer queries via email ( + 70% of the time) and phone ( + 30% of the time), ensuring outstanding service and support, and working closely with our Account Managers and Business Development Managers to keep accounts running smoothly.
Key Responsibilities:
Act as the first point of contact for corporate customers and TMCs, providing prompt and accurate responses by phone, email and online meeting platforms
Support Account Managers and Business Development Managers across the sales cycle, from initial enquiry through to onboarding and ongoing account management
Maintain accurate, up-to-date customer and account information in Salesforce (CRM)
Manage account set-up and rate administration
Build strong working relationships with corporate and franchise locations across NZ/AU
Contribute to account analysis and process improvements that enhance efficiency and customer satisfaction
Document and share knowledge across the team to support consistent, high-quality service
What We Look For:
Strong verbal and written communication skills
Experience liaising with corporate or business customers
Proven experience in the travel or vehicle rental industry is advantageous
Proficiency in MS Office Suite; ability to quickly learn and adapt to new systems
Problem-solving abilities with a proactive, self-initiated approach to improving processes
Well organised, with strong attention to detail and the ability to manage competing priorities
Previous experience in customer service is advantageous
What We Offer:
Comprehensive training to support your professional development
Competitive salary and benefits package
Employee discounts on car rentals and partner offers
Wellbeing program including life insurance, discounted health insurance, and superannuation options
If you would like the opportunity to help deliver first-class service to our first-class customers on behalf of Avis Budget Group, then we want to hear from you!
About Avis Budget Group
We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, and Apex Car Rentals - we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
EllerslieAucklandNew Zealand
Avis Budget Group, Inc. is a leading global provider of transportation solutions, both through its Avis and Budget brands, which have more than 11,000 rental locations in approximately 180 countries around the world, and through its Zipcar brand, which is the world's leading car sharing network, with more than one million members.
Avis Budget Group operates most of its car rental offices in North America, Europe and Australasia directly, and operates primarily through licensees in other parts of the world.
Avis Budget Group is headquartered in Parsippany, N.J.
