CMA CGM

Sales Support Specialist Dominican Republic

CMA CGM  •  Santo Domingo, DO (Onsite)  •  14 days ago
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Job Description

Contributes to fulfillment of the Commercial Objectives. Sales Support teams play a crucial role in assisting sales representatives by providing them with the necessary tools, information, and resources to effectively engage with customers.

Promote, sell products and services and contributes to encourage Group image and values.

Responsibilities and Duties

  • Supports Inside / Outside Sales on a dedicated portfolio of customer
  • Handle quotations requests received by Inside, Outside Sales, or customers
  • Follow-up on quotations sent, expiring, not booked, customers lost and take actions on it.
  • Follow up on digitalize customers with phones calls/reminders based on customer qualification priority defined at Group level.
  • Support Customers in the utilization of SpotOn
  • Contribute to dispute resolution (if related to quotation) and liaise with Pricers & customer care on Freight & DDSM claims
  • Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…)
  • Ensure customers are matching compliance rules at sales stage
  • Handle RFI (Requests for information of GBS related to quotation/rates) daily, in maximum 2 hours for response.

Qualifications

  • Customer knowledge
  • Sales techniques knowledge
  • Knowledge of commercial policy and offers
  • Business intelligence
  • Commercial action
  • Negotiation
  • Incoterm knowledge
  • Operational marketing
  • Commercial relation
  • English

Key Performance Indicators (non-exhaustive)

    • Nb Quotation closed
    • % Quotations converted into Bookings
    • % Non-Valid Rate versus targets
    • Nb Dispute linked with Incorrect rate versus targets
    • TAT Offer versus targets
    • Nb offers before closing

Work Relationships

  • Customers
  • CMA CGM Agencies Staff (Local & Global)
  • CMA CGM Group Regional Office
CMA CGM

About CMA CGM

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".

Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.

The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.

CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).

Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.

The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Marseille, FR
Year Founded
1978
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