PayU

Sales Support Specialist (Czech speaker)

PayU  •  Prague, CZ (Remote)  •  2 months ago
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Job Description

Join us as a S ales Support Specialist focused on creating outstanding experiences for SMB merchants. You will assist merchants through onboarding and day‑to‑day operations, resolve queries, monitor an SMB portfolio, and perform market and competitor analysis to help shape our merchant strategy. Your work will directly impact merchant satisfaction, retention, and growth.

Responsibilities:

  • Support onboarding: gather documents, assist KYC/AML processes, follow and push internal workflows.
  • Support contract negotiation with merchants.
  • Deliver initial trainings to new merchants on our PSP offering.
  • Monitor SMB merchant portfolio and facilitate merchant verification for risk cases.
  • Analyze market and competitors: trends, products, features and strategies.
  • Resolve merchant queries and operational issues.

Requirements:

  • 1 year of experience in sales support, customer support or KYC role.
  • Excellent verbal and written communication skills both in English and Czech.
  • Strong client-facing communication and negotiation skills.
  • Analytical and problem‑solving abilities.
  • Proactive, initiative‑taking approach to identify opportunities and solve issues.
  • Familiarity with CRM software - Salesforce is a plus.
  • Experience in e‑payments, fintech or ecommerce is an advantage.

What we offer:

  • Full-time employment under a contract of employment.
  • Benefits: ability to develop one’s own package in MyBenefit system.
  • Possibility to work in a hybrid model.
  • Friendly work atmosphere in a cooperation-driven team, that will support you everyday.
  • Work in an international organization operating in a rapidly changing industry.
  • Work in an international environment where you work with foreign languages on an everyday basis.
PayU

About PayU

Global reach, local expertise: we combine the best of both worlds to reshape the future of payments and fintech to build a world of unlimited possibilities. We successfully bridge the global and local gap by supplying ultimate global payment coverage with extensive local expertise and support.

Our vision is to create a world without financial borders where everyone can prosper. Thus, we strive to shape the payment industry of tomorrow to support global financial inclusion.

As the payments and fintech business of Prosus- a global consumer internet group and one of the largest technology investors in the world- we are a leading online payment service provider operating

in 50+ high-growth markets, dedicated to creating cutting-edge financial services tailored to the needs of over 450,000 merchants and millions of consumers.

Focused on empowering people through financial services and creating a world without financial borders, we have set out to be one of the most prominent investors in the Fintech space, with investments

totaling over $1 billion to date.

We deploy more than 400 payment methods and PCI-certified platforms to process approximately 10 million payments daily. As a Fintech innovator, we develop cutting-edge technologies to ensure that merchants benefit from the highest approval rates and can optimally expand their global reach.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Amsterdam, NL
Year Founded
Unknown
Website
payu.com
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