Job Description

Allianz Services is proud to serve and be part of Allianz Group, one of the world’s leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver client experience within Allianz Group. At Allianz Services, we have a specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we aim to continuously evolve, improve, and deliver excellence while contributing to the transformation of Allianz. Caring for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

We are seeking for a detail-oriented and proactive Sales Support Specialist to join our team on a 6-month maternity cover basis. The ideal candidate will play a critical role in supporting the contact center team by managing reporting processes, maintaining sales data, and providing operational support to ensure smooth workflow. Proficiency in Microsoft Excel and reporting tools is essential.

Key Responsibilities:

• Prepare and maintain accurate sales reports, dashboards, and performance metrics using Excel and other reporting tools.
• Record, produce and prepare statistics and information required by the management in relation to the preparation and production of the reports as well as produce simple performance-based reports.
• Update and manage customer information, ensuring accuracy and completeness.
• File preparation for agents and for BAU leads allocation.
• Daily Sales and Monthly Commission Report.
• Coordinate and track the progress of sales activities, ensuring timely follow-ups.
• Serve as a point of contact for the contact center team to address operational queries and escalate issues when needed.
• Any ad hoc duties assigned by Contact Center Manager.

Key Requirements

• Proven experience in sales support, reporting, or any related role.
• Experience with Excel (advanced proficiency required, including pivot tables, v-lookups, and complex formulas).
• Familiarity with reporting tools.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to grasp quickly and deliver quality and accurate work.