Job Description

The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare’s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.

Key Responsibilities

• Serve as the primary point of contact for technical inquiries related to Nobel Biocare’s dental implants.

• Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.

• Assist medium to small customers who may not have direct access to a sales representative.

• Respond to inbound calls and emails to ensure prompt resolution of customer issues.

• Work closely with Territory Managers and the Product Manager to provide technical expertise.

• Support sales representatives with product demonstrations and technical explanations for customer meetings.

• Keep the sales team informed on product updates and technical developments.

• Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.

• Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.

• Ensure customer retention and satisfaction by delivering an outstanding support experience.

• Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.

• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.

• Provide feedback to product development teams based on customer insights to enhance product quality.

Job Requirements:

Experience & Knowledge

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.

• Strong knowledge of dental implant systems and related treatment procedures.

• Experience working cross-functionally with sales, product management, and customer service teams.

• Hands-on experience with CRM software and technical support tools.

Education & Skills

• Bachelor’s degree in Biomedical Engineering, Dentistry, or a related field preferred.

• Fluency in Turkish and English (both written and verbal).

• Excellent problem-solving and troubleshooting skills.

• Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.

• Ability to work independently while collaborating effectively with teams.

This job is based out of Istanbul, Turkey.

Operating Company:

Nobel Biocare

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