Job Description

A Sales Support Specialist serves as a vital resource for Territory Managers (TMs), District Sales Leaders (DSLs), and Regional Sales Directors (RSDs), helping enhance efficiency and effectiveness of the sales organization. This position is essential for driving revenue growth by managing a range of administrative tasks, enabling the sales workforce to focus on closing deals and achieving sales targets.

In this role, the Sales Support Specialist leverages their extensive experience in sales and customer service to deliver a robust customer support model that not only streamlines operations but also enhances overall customer experience, internal and external. A significant aspect of their responsibilities is effectively responding to customer inquiries, ensuring their needs are met promptly and accurately. By addressing these administrative and support tasks, the Sales Support Specialist helps alleviate the workload on TMs, DSLs, and RSD, enabling them to focus on strategic selling and building strong client relationships.

Competencies & Skills Needed:

• Adaptability & Innovation - Exhibits flexibility in adapting to changing priorities and departmental shifts, quickly implements feedback, and applies creative problem-solving to overcome barriers and drive continuous process improvement.
• Collaboration & Communication - Communicates professionally and clearly, actively listens, and provides accurate support to relevant teams while fostering a cooperative work environment; shares feedback, clarifies barriers effectively, and approaches situations with a "one team, one goal" mindset.
• Quality & Accuracy - Upholds the department standard by producing work consistently with attention to detail, minimal errors, and thorough verification to ensure tasks are completed correctly and efficiently.
• Quantity & Productivity - Effectively manages time and resources to meet deadlines/demands and maintain department and individual goals. Consistently meets KPI expectations as set by the department. Takes initiative to be autonomous in daily responsibilities.
• Reliability - Consistently demonstrates punctuality for work and meetings, minimizes disruptions to operations, and proactively communicates any schedule changes.
• Technical Proficiency & Knowledge - Demonstrates a deep understanding of the processes, software, and resources required for the role, effectively applying technical skills to complete daily tasks while following department work instructions and adhering to Altivera Medical’s standards

Essential Job Duties & Responsibilities:

Sales & Operational Support

• Serve as the primary support resource for Territory Managers (TMs), District Sales Leaders (DSLs), and Regional Sales Directors (RSDs).
• Provide timely assistance via phone, email, Teams, and other internal systems.
• Help sales teams with order status updates, handling incomplete orders, fulfilling documentation needs, and resolving issues.
• Act as a liaison between the sales team and internal departments to ensure smooth order progression and effective communication.
• Identify bottlenecks that impact order flow or sales effectiveness and escalate or resolve them as needed.
• Support same-day service expectations whenever possible.
• Provide troubleshooting assistance for customer orders, account statuses, and relevant problems

Customer Communication

• Professionally manage incoming calls and emails from sales representatives.
• Conduct outbound follow-ups via phone, email, and fax regarding incomplete or pending orders.
• De-escalate concerns or service issues while ensuring compliance with company policies and processes.
• Provide high-quality customer experience in every interaction.

Sales Enablement & Process Improvement

• Support the Sales team with administrative and operational tasks to improve selling efficiency.
• Help maintain regional resources, guides, and process documentation.
• Identify common questions, training gaps, or areas of unclear information within the Sales organization.
• Collaborate with leadership and training teams to enhance communication, streamline workflows, and foster team alignment.
• Provide support with reporting, coordination of lead lists, and operational tracking as needed.

Documentation & System Management

• Accurately document all interactions and updates within internal systems.
• Maintain organized electronic records and supporting documentation.
• Utilize Microsoft Office, CRM systems, databases, and internal software platforms effectively.
• Multi-task efficiently while maintaining attention to detail and accuracy.

Competencies & Skills

• Strong organizational skills and attention to detail
• Ability to prioritize in a fast-paced environment
• Professional verbal and written communication
• Customer-service mindset with strong relationship-building skills
• Adaptability and comfort with change
• Problem-solving and critical-thinking abilities
• Ability to work independently while collaborating cross-functionally
• Strong follow-through and sense of urgency
• Resourcefulness and operational discipline
• Ability to handle sensitive or escalated situations professionally
• Ability to manage multiple priorities and high communication volume

Minimum Qualifications:

• 1–3 years of experience in sales support, customer service, healthcare operations, administrative support, call center operations, or related fields preferred
• Experience working in a fast-paced operational or healthcare environment preferred
• Proficiency in Microsoft Office and database/CRM systems preferred

Education

• High School Diploma or equivalent required
• Associate or Bachelor’s degree preferred