Deliver prompt, high-quality support to customer inquiries via phone, email, and chat while assisting Sales in strengthening provider relationships. Drive business growth by promoting products, educating providers, and ensuring every interaction is efficient, professional, and easy to do business with Pride.
•Deliver prompt, professional, and customer-centric support via phone, email, and chat, ensuring an easy and seamless experience
•Proactively address customer needs, resolve issues, and build strong relationships with providers and customers
•Accurately process orders and ensure timely follow-through
•Identify and act on upsell and cross-sell opportunities to drive sales and secure orders
•Support Account Executives by managing accounts, maintaining relationships, and assisting as needed
•Contribute to team and company sales goals through direct customer engagement
•Serve as a reliable point of contact and maintain clear, effective communication
•Utilize Customer Relationship Management (CRM) to document account activity and ensure team visibility
•Collaborate with internal departments to complete tasks efficiently
•Promote self-service tools such as PQ365 to enhance the customer experience
•Adhere to company policies and processes (pricing, VOC, freight, etc.)
•Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
•Complete the Annual CTPAT Security Training
•Focus on continuous improvement and provide recommended solutions as it relates to process and procedures
•Consistently demonstrate good business judgment especially as related to negotiating and closing sales
•Work effectively with all Pride departments to exceed internal and external expectations
•Pride retains the discretion to modify duties and/or assign other duties as necessary
•Must be a team player, ambitious, adaptable, friendly, professional, detail-oriented, and honest
Must have the ability to:
•Multi-task, problem-solve, and prioritize in a fast-paced working environment
•Maintain a positive and friendly attitude
Must have:
•Relentless drive to achieve advancement and continuous improvement
•Excellent verbal and written communication skills
•A high level of accountability and emotional intelligence
•Strong relationship building and customer engagement skills
•Excellent business judgment and sense of urgency
•Basic working knowledge of Microsoft Office and web-based tools
•At least 2 years of customer service and/or sales experience, OR a Bachelor’s Degree in Business or a related field with at least 6 months of sales experience
•Current or previous successful employment experience with Pride Mobility Products Corporation preferred
•High School Diploma or GED
•Bachelor’s Degree in Business or a related field preferred
•Must be legally authorized to work in the United States without sponsorship now, or in the future
•This job description is not intended to be all-inclusive
•In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.
Pride Mobility Products® is the world’s leading designer and manufacturer of mobility products including Jazzy® Power Chairs, Go-Go® Travel Mobility, Pride® Mobility Scooters, and Pride® Power Lift Recliners. The Pride family of companies also includes Quantum Rehab®, a leader in complex rehab power chairs with the Stretto, 4Front® 2, and other power bases; TRU-Balance® 3 Power Positioning Systems; and Q-Logic 3 Advanced Drive Controls; as well as Stealth Products®, the foremost manufacturer of positioning components. Headquartered in Duryea, PA, Pride also has operations in Australia, Canada, China, France, Germany, Italy, the Netherlands, New Zealand, and the United Kingdom. Pride is dedicated to providing expertly designed, engineered, and tested products incorporating technologically innovative features enabling consumers to achieve the highest quality of life and mobility goals.
Pride helps millions of people live their lives to the fullest by creating the best personal mobility products in the world. Pride’s products serve the widest range of mobility needs, with a family of brands that are industry leaders in changing lives. Our employees are treated with respect and provided with an equal opportunity to contribute to the success of our company and their own personal growth.
Pride Mobility Products Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Top Reasons to Work Here
--Customer focused. We’re always listening, and Pride’s passion for producing an exceptional customer experience has never been stronger.
--You’re important to our success.
--We value a diverse workforce.
--Excellent Benefits. We offer paid time off, a comprehensive benefits package, 401(k) plan, and an Employee Stock Ownership Program (ESOP)…just to name a few.
