Job Description
Working at Watlow
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for over 100 years!
Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone, and lead with service and humility.
We are hiring a: Sales Support Specialist
Location: Lędziny, hybrid
About the Role:
As a Sales Support Specialist at Watlow, you will join a Shared Customer Service Center team that supports customer and business operations across Europe, as well as selected global accounts. Your primary focus will be on order management, helping ensure that customer orders are accurately received, reviewed, and entered into internal systems, while supporting smooth day-to-day cooperation with sales offices and internal stakeholders. This role is well suited to someone who is detail-oriented, comfortable working in an evolving environment, and motivated to build experience in customer-facing processes.
This position is offered on a fixed-term employment contract, running until the end of December 2027.
What You’ll Do:
• Own and coordinate end-to-end customer order management process (from order entry to delivery and invoicing) across multiple systems and regions
• Act as a key point of contact between Customers, Front Offices, Sales, Production, Logistics and Finance
• Manage and monitor customer orders in ERP system (Oracle), ensuring data accuracy and timely updates
• Coordinate production and shipment expedites, proactively addressing delays and supply constraints
• Verify feasibility of customer requirements from material, production and logistics perspective, and drive necessary changes
• Handle complex and non-standard customer requests, ensuring alignment across all stakeholders gaps
• Coordinate any non-standard Customer requests
• Identify and resolve issues related to orders, deliveries, system limitations or process gaps
What You´ll Need to Succeed?
• Master or Batchelor’s Degree (Logistics, Economy or related preferred)
• MS Office knowledge
• Ability to work under time pressure
• English literacy (level B2 or higher)
• Knowledge of ERPS such as SAP/ORACLE and Lean Manufacturing concept will be an advantage
Why Join Watlow´s Team:
• The opportunity to join an international organization that is continuing to expand and develop its operations in Europe
• Exposure to a broad business environment that includes cooperation with multiple European markets and selected global customers
• A strong foundation for building experience in sales support, order management, and cross-functional business operations
• Hybrid working arrangements based on the team’s current way of working
• Fixed-term employment contract
We offer a benefits package that includes:
• Private medical care with PZU
• Multisport card
• Group life insurance with Generali
• Access to the Company Social Benefits Fund
Diversity & Inclusion
In our company, we actively promote diversity in all its dimensions. We strive to create an inclusive culture based on respect for every person on the team. Watlow is an equal opportunity employer. We review applications based on qualifications to ensure equal opportunities and to prevent discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
