Job Description

We are looking for a (m/f/d) Support Specialist (English) – UK Market

Ref.-Nr.: JR1014094

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BauWatch is the leading provider of advanced temporary security solutions across Europe, protecting construction sites, infrastructure projects, renewable energy sites, vacant properties, and logistics facilities. With more than 15 years of experience, operations in 11 countries, and over 55,000 projects successfully secured, BauWatch combines cutting-edge technology with exceptional customer service to deliver 24/7 protection.

About the Role

We're looking for a commercially minded communicator who enjoys identifying new business opportunities, engaging with prospects, and crafting effective outreach messages. This role combines outbound prospecting, relationship building, and sales support, with a strong focus on generating qualified opportunities for the UK Sales team.

As a Sales Support Specialist, you will be responsible for identifying and engaging potential customers in the UK market. Using a combination of phone outreach, email campaigns, CRM tools, online research, and AI-powered productivity tools, you will help build and nurture a strong sales pipeline while supporting the wider sales organization with administrative and operational activities.

Key Responsibilities

Prospecting

• Identify potential customers through databases, online research, websites, and CRM systems

• Conduct outbound calls to generate qualified leads and sales opportunities for the UK Sales team

• Engage prospects and assess business opportunities through effective questioning and qualification

• Gather relevant customer and project information to support opportunity creation

• Schedule appointments and meetings for Sales Representatives

• Maintain a structured prospect pipeline and follow-up process

Email Outreach & Prospect Engagement

• Execute targeted email campaigns and prospecting activities

• Draft professional, engaging, and personalized email communications

• Conduct follow-up activities through email and phone outreach

• Build and nurture prospect relationships throughout the qualification process

• Maintain consistent and professional customer experience across all communication channels

• Support leading nurturing activities and sales campaigns

CRM & Sales Administration

• Create and update leads, contacts, opportunities, and activities in Salesforce

• Maintain accurate customer and prospect records

• Track prospect interactions, sales activities, and follow-up actions

• Support opportunity management and pipeline updates

• Prepare reports and provide administrative support to the Sales team

• Ensure data quality and completeness within Salesforce

Sales Support & Commercial Coordination

• Assist Sales Representatives with lead qualification and opportunity follow-up

• Support quotation and opportunity tracking processes

• Monitor project status and update CRM records accordingly

• Coordinate customer information and documentation required for sales processes

• Identify potential opportunities for upselling and future business development

Customer & Operational Support

• Respond to customer and prospect inquiries via phone and email

• Support customer follow-up activities and satisfaction initiatives

• Coordinate with internal teams to ensure timely handling of requests

• Assist with complaint management, return coordination, and general operational support

• Act as a reliable point of contact for sales-related administrative activities

Technology & Productivity

• Leverage AI-powered tools to improve prospect research, communication quality, and daily productivity

• Use technology to streamline workflows and improve sales effectiveness

• Support the adoption of digital tools and best practices across sales support activities

• Stay informed about emerging technologies that can enhance commercial performance

Your Profile

Qualifications

• Bachelor's degree or equivalent professional experience

Experience & Skills

• Previous experience in Telesales, Sales Support, Customer Service, or a similar commercial role

• Comfortable making outbound calls and engaging with prospective customers

• Excellent written and verbal communication skills in English

• Strong email-writing skills with the ability to create professional, persuasive, and customer-focused business communications

• Commercially minded with a genuine interest in sales, customer engagement, and business growth

• Strong research and prospecting abilities

• Experience using CRM systems, preferably Salesforce

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities and follow-up activities effectively

• Proactive, self-motivated, and results-oriented

• Comfortable using AI-powered tools to improve productivity, research prospects, and enhance communication quality

• Good knowledge of Microsoft Office applications

Language Requirements

• English – Fluent (spoken and written)

• Additional European languages are considered an advantage

What We Offer

• An international and collaborative working environment

• The opportunity to work closely with Sales, Operations, and Customer Success teams

• Exposure to modern sales technologies, CRM platforms, and AI-powered tools

• A dynamic role combining business development, customer engagement, and sales operations