Job Title: Sales Support & Service Executive

Role overview

Key responsibilities

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  Prepare and issue accurate, timely quotations to customers.
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  Respond to customer phone calls and emails in a professional and service‑oriented manner.
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  Follow up on pending shipping instructions, missing documents, no‑show shipments, and dangerous goods (DG) applications to ensure issues are resolved promptly.
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  Handle and close escalated customer service cases in coordination with relevant teams.
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  Conduct outbound calls to re‑engage lapsed customers and generate new business opportunities.
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  Promote and guide customers on the use of the company’s digital tools (including online support channels), educating them on self‑service features.
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  Process detention and demurrage‑related waiver requests, as well as other fee or levy adjustments, in an accurate and timely manner while coordinating with the finance team where required.
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  Maintain and update pricing and rate information in the internal system.
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  Monitor and manage overdue, long‑stay, and change‑of‑destination shipments or containers together with internal stakeholders.
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  Capture and submit sales leads through the internal system to support the wider sales team.
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  Maintain up‑to‑date records of key contacts and decision makers in the customer database.
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  Input and update customer volume or service commitments in the system to support account planning.
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  Review actual shipment volumes against allocated space and follow up with account owners through the system on any under‑performing accounts.

Requirements

Knowledge & skills

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  People‑oriented, able to build and maintain strong working relationships with customers and colleagues.
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  Good verbal and written communication skills.
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  Strong problem‑solving skills with a proactive, solution‑oriented mindset.
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  Comfortable working with modern technology and digital tools.
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  Proficient in MS Office applications.
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  High attention to detail, with strong analytical and critical thinking skills.
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  Strong customer service orientation and focus on service delivery.

Qualifications

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  Diploma or Degree in a relevant field (e.g. Business, Logistics, Marketing or related disciplines).
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  Fresh graduates are encouraged to apply; prior experience in customer service or sales support is an advantage but not mandatory.