Job Description

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customerswhile fostering a positive work environment for our employees We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

We are currently seeking a determined Sales Support Representative who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is done by working closely with field sales representatives/Partner Support and installation technicians to ensure smooth onboarding experience. This role supports account creation, installation, activation, survey/resurvey processes while coordinating back-end operations of the sales cycle.

Position Details:

Pay: $18hour

Location: Remote

Duration: This is a 6-month seasonal opportunity from June 2026 through December 2026

Key Responsibilities

• Place outbound calls toaccountsto complete required survey and verification activities

• Conduct Dealer Survey and Resurvey outreachin accordance withapproved scripts and compliance standards
• Accurately document call attempts, outcomes, and survey results inSurveyinatorand MAS
• Track and complete requiredfollow‑upsrelated to dealer survey activity

• Perform limited dealer account documentation andrequest‑basedupdates using approved MAS actions (e.g., DECHRQ)

• Follow all Dealer Survey workflows and operational guidelines

• Maintain professionalism and consistencyonallsurvey anddealer communications

• Participate in required training, coaching, and quality reviews

• Adhere to scheduling, attendance, and productivity expectations
• Using systems such as MAStermind, Avaya, Cresta, Microsoft 365 (Outlook, Excel, Word, Teams), and Assembled to support dealer survey documentation and access, job creation and tracking, outbound calling, call recording and compliance, scheduling, and overall communication.

Requirements

• Reliableinternet connection and the ability to use an ethernet cable tolinkyour computer.

• Strong verbal communication and active listening skills

• Ability to follow structured workflows and scripts accurately

• Strong attention to detail and documentation accuracy

• Basic computerproficiencyand ability to navigate multiple systems

• Ability to manage time effectively in an outbound calling environment

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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