Job Description

Job Title

Sales Support Representative IGT-D (Fixed-Term Contract)

Philips IGT-Devices is looking for a Sales Support representative who gets energy from promoting and improving customer satisfaction by delivering excellent Customer Service solutions and driving pro-active customer engagement. The ideal candidate has a passion for driving results, who thrives in a cross-functional working environment and has a strong desire to work with multiple stakeholders (e.g. Sales, Supply Chain, Finance, Regulatory, Quality, etc.).

Your role:

• Support the sales team by delivering accurate product information and presentations to clients, clearly communicating technical specifications and benefits.

• Work diligently under supervision and within established processes, ensuring compliance with operational policies and delivering consistent, high-quality results.

• Respond promptly to customer inquiries, providing detailed support on product features, usage, and troubleshooting to ensure high customer satisfaction.

• Develop and apply foundational professional concepts, building knowledge of relevant principles and practices to support continuous learning.

• Use analytical skills to resolve routine requests efficiently, following defined procedures to achieve effective outcomes.

• Build strong internal relationships, actively exchanging information with colleagues, supervisors, and project leaders to foster collaboration and team success.

• Maintain accurate and up-to-date customer records, sales reports, and documentation in the CRM system to support reporting and analysis.

• Provide technical expertise during client meetings and demonstrations, ensuring customer questions and concerns are addressed effectively.

• Assist in executing sales strategies and initiatives, working closely with the sales team to achieve business targets and expand market presence.

• Identify opportunities to enhance sales support processes, contributing to greater efficiency and continuous improvement within the sales organization.

You're the right fit if:

• Bachelor’s degree with preference of 2 years of experience within Sales Support / Customer service / Back Office environment.

• Dedicated personality who loves to work within a fast-paced & dynamical environment.

• Ability to deal and engage with demanding stakeholders.

• Problem-solving and critical thinking skills, attention to detail.

• Advanced English language skills, including business written language.

• Customer centric and excellent communication and collaboration skills as well as high intercultural awareness.

• Knowledge of computer applications (i.e.: Microsoft Word, Excel, SAP, salesforce…).

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is € 45,560.42–€ 62,410.06 We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for bonus, with your rewards linked to company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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