Job Description

Work Flexibility: Hybrid

Schedule

• 1st Shift: Mon – Fri, 8:00am – 5pm

• Overtime based on business needs

What you will do

• Follow order entry process and provide proactive updates on order status to accelerate billing process

• Provide phone support for inquiries from sales and healthcare professionals.

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships

• Process all work in accordance with relevant working practices and standard operating procedures.

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax

• Prepare product or service reports by collecting and analyzing customer information

• Implement and support Quality initiatives throughout branch

• Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes

What you need

Required

• High School Diploma or equivalent

• Three (2) years relevant work experience

• One (1)+ year ERP experience

• Ability to work flexible hours and overtime, as business needs

Preferred

• Bachelor's degree

• Experience as account representative; order processing; customer service

$21.58 - $29.20 USD Hourly

Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.