Job Description

Work Flexibility: Hybrid

Schedule: Monday to Friday 8am to 5pm

Overtime based on business needs

What you will do-

• The Sales Support Representative is responsible for working directly with Stryker Medical Account Managers to ensure complete customer satisfaction
• Responsibilities include capital order entry, scheduling, and order management from conversion through delivery to the customer
• Supports 2–3 sales regions and collaborates with internal departments until the product is delivered
• Serves as a point of contact for Account Managers, responding to incoming calls and emails
• Responsible for overall customer and sales representative satisfaction related to order management
• Provides 2–3 sales regions with prompt, high-quality service and support across areas including order entry, conversion, order management (date matching, expedites), temporary requests, weld warranty replacements, sample orders, and troubleshooting order inquiries
• Effectively communicates with sales representatives, regional managers, and cross-functional teams (IBP, Schedulers, AR, Service Parts, Marketing)
• Accountable for relaying communication from customers and the sales force to internal teams regarding order management and changes to scheduled delivery dates
• Follows a standardized order entry process to ensure 100% accuracy for all orders submitted via phone, electronically, or by fax, while maintaining records in accordance with Stryker specifications
• Adheres to company, departmental, and regulatory procedures; identifies and documents productivity issues or concerns to support root cause analysis while building strong relationships and fostering teamwork across teams

What you need-

Required

• High school diploma or equivalent
• 2+ years of relevant experience
• Build relationships and foster teamwork with fellow team members, leadership and individuals within other departments

Preferred

• Bachelors’ degree

$21.58 - $29.20 USD Hourly

Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.