Our Client is a leading AI-powered document and workflow automation. Currently, they are seeking for a Sales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Key Responsibilities:

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:

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Provide Primary point of contact and handle inquiries with request

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Prompt responses to phone calls and emails

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Redirect requests/issues to appropriate functions

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Ownership of issues through to resolution

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Refer to “Common Requests” for examples

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Provide information on our solutions and services

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Answer product questions

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Uncover new opportunities

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Transition potential opportunities to Sales

Communication

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Interact with Sales AE to ensure PS request to provide SOW

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Interact with Sales AE to ensure Education for custom proposals

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Provide customer or partner data

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Share contacts and historical knowledge

Proactive review of opportunities

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Proactive review of opportunities in Deal Desk Dashboard running through checklist

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Check for existing terms on each transaction or issue correct Contract template for new customers

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Track all assigned deals through to closure

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Flag all items that need approvals and ensure approvals are sought for all items

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Verify credit limits through Accounts Receivable and support resolution of overdue invoices

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Engage Deal Managers and/or Legal to handle complex agreements and negotiations

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Ensure revenue recognition compliance with Rev Rec rules

Generate Quotations

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Generate quotes for software-only transactions with BOM's following Licensing rules

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Check proactively with OF team for complex BOM's or large/strategic deals to ensure no mistakes

Create order packages

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Compile all documentation in an order package

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Create and submit an order package to OF team

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Ensure PO is reviewed and correct as soon as received

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Verify timely shipping of software/licenses before deadlines for Rev Rec

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Ensure CRM Oppty data is updated to reflect final booked deal

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Monitor software and hardware shipments

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Provide updates to Sales Operations leaders

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Archive all contract paperwork

Teamwork makes the dream work

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Support rest of team where help is needed (bandwidth or product expertise)

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Own projects to help improve processes and systems to make team more effective & efficient

Requirements

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Understanding of SOX rules and regulations

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Fluent language skills in English is a must

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Will require an understanding of the business context and rationale for our products and

services as well as the business of our resellers.

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Needs to be customer-service oriented and understand the value of accuracy and reliability.

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Needs to work with confidence within a team environment to ensure that overall team targets are achieved.

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Key attributes of the job are friendly and efficient manner and empathy with the customer’s requirements such as the need for accuracy, reliability and good-attitude.