Job Description

Work Flexibility: Hybrid

Schedule: Monday to Friday 7am to 4pm

Overtime based on business needs

What you will do -

• Supports sales reps, project managers, and customers by managing key pre-/post‑sales and pre‑installation tasks.
• Project manages critical Customer Service initiatives and leads process‑improvement efforts.
• Guides Customer Service Associates and provides workload backup to maintain service levels.
• Collaborates with Sales and Customer Service leadership to track and help achieve monthly and annual sales goals.
• Creates, maintains, and trains team members on Customer Service standard work and process documentation.
• Uses CRM/ERP tools to accurately enter, validate, and troubleshoot orders, quotes, and customer data.
• Coordinates parts shipments, pickups, RMAs, returns processing, and provides product/price/availability information.
• Researches and resolves customer, sales, and operations issues by reviewing orders, documentation, and cross‑functional feedback.
• Participates in cross‑functional meetings/huddles and analyzes team metrics to ensure service‑level compliance.

What you need -

Required Qualifications:

• High School Diploma or equivalent.
• 2+ years experience in customer service environment or equivalent.
• Basic computer skills.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.

Preferred Qualifications:

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem‑solving, and independent decision‑making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow‑through.

Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.