EBSCO Industries, Inc.

Sales Support Rep.

EBSCO Industries, Inc.  •  Moody, AL (Onsite)  •  5 hours ago
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Job Description

Vulcan Industries has been providing merchandising display solutions for 80 years. We take pride in our diverse customer base which includes some of the world’s best known retailers and brand marketers. With domestic and off-shore manufacturing, as well as sales offices in key markets across the country, we offer global solutions in today’s global economy.

The Sales Support Representative plays a key role in delivering exceptional customer service and ensuring seamless execution of customer orders from entry through delivery. This position serves as the primary liaison between customers and internal departments, coordinating activities related to pricing, production, inventory, shipping, and transportation.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. This role is responsible for maintaining accurate order information, generating reports, resolving customer inquiries, and supporting sales initiatives that contribute to overall customer satisfaction and business growth.

Job Responsibilities

Job Requirements

  • Experience supporting sales teams in a manufacturing, distribution, logistics, or retail environment.
  • Experience with ERP, order management, or inventory management systems.
  • Advanced Microsoft Excel skills, including formulas, filtering, sorting, and reporting.
  • Knowledge of shipping, transportation, and supply chain processes.

Essential Job Function

  • Serve as the primary point of contact for customers throughout the order fulfillment process, ensuring timely communication and issue resolution.
  • Enter, process, and maintain sales orders accurately within company systems.
  • Coordinate with Sales, Production, Customer Service, Inventory Control, Shipping, and Transportation teams to ensure on-time order fulfillment.
  • Monitor order status and proactively communicate updates, delays, and shipment information to customers.
  • Prepare and distribute daily outbound shipping reports, inventory reports, and other customer-specific reporting requirements.
  • Generate monthly sales reports and provide data analysis as requested by management.
  • Respond promptly to customer inquiries regarding pricing, product availability, order status, and shipment tracking.
  • Maintain accurate customer records and documentation.
  • Assist with account management activities and support ongoing customer relationship development.
  • Identify and communicate process improvement opportunities that enhance customer service and operational efficiency.
  • Perform additional administrative and sales support duties as assigned

Vulcan Industries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vulcan Industries strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Vulcan Industries complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

EBSCO Industries, Inc.

About EBSCO Industries, Inc.

Our early endeavors helped shape us; at our core we are a sales driven organization. The international company that EBSCO has become continues to foster the same ideals for sales, service and entrepreneurship that guided Elton B. Stephens over 70 years ago.

Today, EBSCO can be found in a wide range of industries. All together, we are more than 13 diverse companies employing nearly 4,500 people worldwide. We have the highest Dun & Bradstreet Financial Strength Rating that can be awarded, and we are consistently among the top 200 largest privately held corporations by Forbes magazine.

At EBSCO we strive for an environment where people grow their careers because of our culture, not in spite of it. We seek people who are driven, eager to understand, and collaborative in their approach. We are a uniquely diversified company with opportunities in information technology, sales, customer service, marketing, human resources, operations, manufacturing, accounting and finance. But regardless of the job title, we believe each position is the starting point. People who are entrepreneurial, positively focused on the future and driven to discover what’s possible are successful at EBSCO.

Please Note: EBSCO industries and our businesses do not conduct interviews via Instant messenger or google hangout and we do not schedule interviews via text. We will not request your social security #, credit card, or bank account information in an interview. And, we would never charge a fee for an interview. Be aware, recruiting scams exist.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Birmingham, AL
Year Founded
1944
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