Sales Support & Operations Coordinator
Metro Rod LTD
Full time permanent
37.5 hours per week
Up to £25,000 DOE + benefits
Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
The Sales Support & Operations Coordinator plays a pivotal role in supporting the commercial success of the business by providing operational, administrative and customer support across the sales lifecycle. Acting as a central point of coordination our internal teams, the role ensures that processes, systems and customer requirements are managed efficiently, accurately and in line with contractual obligations.
This position combines sales administration, data management and operational coordination. The role holder will be responsible for maintaining customer portals and CRM systems, managing job and performance data, producing reports and ensuring that information is accurate, accessible and up to date across multiple platforms.
A key aspect of the role is ensuring data integrity and supporting the successful delivery of contractual service levels through proactive monitoring of workflows, performance metrics and customer requirements. The role also provides opportunities to identify process improvements, drive efficiencies and support the ongoing development of internal systems and ways of working.
This is an excellent opportunity for an organised, proactive and customer-focused individual looking to further develop their career within sales support, operations, account management or commercial administration.
What do we look for?
Personal Attributes
What do you get?
We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Metro Rod is the UK’s leading commercial, drainage, pump and tanker solutions company.
Our scale, expertise and experience allow us to take on any challenge, and we use the latest technology and techniques to carry out over 235 000 jobs each year. Safety and customer care are important cornerstones of our service, and our health and safety policies are highly evolved and compliant with the highest national accreditation standards.
We work with businesses of all sizes to keep their drains clear and flowing smoothly. Our national business customers trust us across multiple sectors, including facilities management, retail, water utilities, social housing, education, hospitality and many more. As a franchise network, we also work with local businesses and customers in the private and public sectors.
Our reactive and planned services mean we are always on hand when you need us. Our network consists of over 500 trained pump and drainage engineers who are available 24/7/365 across the UK, to support you with your pump and drainage needs.
Metro Rod is owned by Franchise Brands PLC, a group of international multi-brand franchisors with a combined network of over 450 franchisees. As such, it benefits from the management, resources and highly professional range of central support services that Franchise Brands is able to provide.
