Job Description

Sales Support Officer

Location – Sydney, Melbourne or Perth, remote for an experienced person

• Be the face of Allied Credit for both our 3rd party introducers & our customers.
• Join an ambitious firm which is growing, evolving & increasing its headcount.
• Allied Credit has a hybrid work environment; we understand the value of a work-life balance.

Allied Credit is a leading vehicle finance firm with strategic alliances with global car, marine and motorcycle brands. Offering white label, joint venture and floorplan finance, our proprietary software
provides a seamless, convenient and customer-focused finance service to consumers and businesses.

We are seeking a Sales Support Officer to focus on customer retention. It is primarily responsible
for supporting, converting and progressing new loan and refinance applications from existing customers, ensuring a seamless, responsive and high-quality customer experience from initial application through to settlement.

The role is focused on retaining and supporting existing customers through application support, timely follow-ups and issue resolution. Secondary responsibilities include providing sales support to the wider business, including collaboration with the Sales Support Team Leader, the Regional Sales Managers (RSMs) and Brand Managers.

What you will be doing

• Supporting and processing new loan and refinance applications from existing customers, ensuring a positive end-to-end experience.
• Responding promptly to customer enquiries and new applications, resolving issues and removing barriers to conversion to build strong relationships that encourage loyalty, repeat business and referrals.
• Utilising customer insights, feedback and satisfaction data to identify retention opportunities and improve processes.
• Entering accurate records and loan applications into the firm’s Loan Origination System (LOS) for existing customers, dealers or RSMs (commercial and consumer), potentially supporting approval and settlement processes.
• Supporting Regional Sales Managers and our network of dealers and introducers with system
  issues, customer questions and application issues.
• Looking after allocated dealers and introducers maintaining regular communication with them, making us the “Go To” firm for finance.
• Systems training and provision of user manuals outlining systems and procedures, in collaboration with Retail Operations and Risk, Compliance & Legal teams.
• Assisting with coordinating the gathering of market intelligence and monitoring competitors’ sales strategies and products, campaigns and events to optimise market share
• Proactively reviewing process to challenge the status quo, promote innovation and improve
  task efficiency

Your background

• Consumer lending experience, ideally with some inbound/outbound contact centre experience.
• Customer service and sales skills with a solid track record delivering a positive customer-centric experience.
• Strong verbal and written communication with an enjoyment of converting or generating
  sales leads.
• A confident and self-motivated team player with high levels of energy and
  enthusiasm to work in a fast-paced environment.
• A proactive problem solver who can think laterally, challenge established methods
  and suggest process improvements.

Why work for Allied Credit?

• Work-life balance - hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options.
• Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community.
• Discount offers on selected retailers, car loans and novated leasing options.
• A learning environment where we take your development and career aspirations seriously.
• 16 weeks of paid parental leave along with Salary Continuance Insurance.

We want individuals who will buy into and thrive with Allied Credit’s Values of Customer Focus,
Adaptability, Risk Confidence, Integrity and Teamwork.

Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic.

Please contact Alex Kelly on 0484 109 354
for a confidential discussion. For further information on Allied Credit,
please visit our website at https://alliedcredit.com.au/ or email hrservices@alliedcredit.net.au.