The Warehouse Group

Sales Support Manager (Customer Experience & Back of House Operations) - The Warehouse, Paraparaumu

The Warehouse Group  •  Paraparaumu, NZ (Onsite)  •  5 hours ago
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Job Description

Company Description

At The Warehouse, we've been helping Kiwis get more out of life since 1982. What started in New Zealand's first red shed has grown into one of the country's most recognisable retail brands, supporting communities right across Aotearoa.

We're all about making life a little easier for our customers, providing great value and creating stores that people enjoy visiting.

If you're a people leader who enjoys keeping things running smoothly, building strong teams and delivering a great customer experience, we'd love to hear from you.

Job Description

As our Sales Support Manager, you'll help lead the heartbeat of the store.

You'll look after our front-end operations, including checkouts, customer service, administration and loss prevention, making sure everything runs smoothly for both customers and team members.

Working alongside the Store Manager and wider leadership team, you'll:

  • Lead, coach and develop a team that delivers great customer service every day
  • Keep the front end running efficiently and help minimise customer wait times
  • Support store administration, cash handling and compliance processes
  • Champion health and safety and help create a safe environment for everyone
  • Ensure Click & Collect orders are picked accurately and ready on time
  • Support loss prevention initiatives and store audit standards
  • Help with store opening and closing routines and provide leadership across the wider store when needed
  • Build a positive team culture where people feel valued, supported and set up for success

Please note: You must have the right to work in New Zealand to be considered for this position.

Qualifications

We're looking for someone who enjoys leading people, solving problems and creating a great experience for customers and their team.

You'll bring:

  • Strong Leadership experience in retail or another customer-focused environment
  • Strong communication and relationship-building skills
  • The ability to stay organised and keep things moving in a fast-paced environment
  • Confidence leading a team and helping others succeed
  • A good understanding of operational standards and compliance requirements
  • A positive attitude and willingness to get stuck in wherever needed

Additional Information

When you join The Warehouse, you're joining a business that's proudly Kiwi and committed to helping our customers and communities thrive.

In return, you'll receive:

  • Competitive salary package
  • Team member discounts across our brands
  • Ongoing training and development opportunities
  • Career growth within one of New Zealand's largest retail groups
  • A supportive team environment where you can make a real impact

If you're ready to take the next step in your leadership career, we'd love to hear from you.

The Warehouse Group

About The Warehouse Group

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of three core retail brands: The Warehouse, Warehouse Stationery, and Noel Leeming. We have over 180 retail stores, online stores as well as distribution centres throughout New Zealand. We also have two overseas sourcing offices located in China and India. We are a people-centred business with more than 10,000 team employees across our locations.

TWG is known for being Here for Good - it’s who we are and what keeps us focused to succeed. It represents our commitment to better living for all New Zealanders, through sustainable retail products and practices and the mission of contributing to the long-lasting health of our planet.

Over the years, we’ve raised over 50 million dollars for New Zealand communities and have contributed to countless community-focussed initiatives. We were the first company in New Zealand to add a Shielded Site link to the Women's Refuge website to help protect those experiencing family violence, and were a key supporter of the Government’s Family Violence Victims’ Protection Bill. We were New Zealand’s first large company and the third major retailer in the world to go carbon neutral.

While we are 40+ years old as a business, in many ways we feel we’re just getting started.

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Auckland, NZ
Year Founded
Unknown
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