Sales Support Manager

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Sales Support Manager to join our sales team in Hamilton Scotland.

As a Sales Support Manager you will provide efficient administrative and business development support to enable order winning and compliance activity.

You will lead a high-performing team and take ownership of core processes, ensuring accuracy, timeliness, and the delivery of a consistently high-quality service.

Role Details:
• Annual salary up to £37,000 dependent on skills and experience, plus commission
• Role based: Hamilton, ML3 0EJ
• Contract type: Permanent
• Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year.

• Ensure business development calls are achieved to increase opportunity generation, including your own targets
• Provide direct line management and leadership to the Coordinator team, ensuring regular, meaningful monthly one-to-one meetings are conducted to support performance, development, wellbeing, and engagement.
• Design, implement and continuously improve administrative processes.
• Plan, allocate and monitor administrative work to ensure timely, accurate and customer focussed delivery.
• Provide an excellent administrative service that supports order winning and operational activities.
• Communicate with stakeholders to ensure understanding of administrative processes and drive consistent adherence.
• Respond to queries and effectively resolve issues, escalating where needed.
• Produce accurate and timely reports to support business needs.

• Contributory pension including life insurance benefit
• A range of dedicated health and wellbeing services
• Cycle to Work Scheme
• Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)
• Learning & development opportunities and resources
• Opportunity for career progression
• A chance to give back to your community with an annual volunteering day

• Previous Business Development experience B2B or B2C
• Customer Relationship Management experience
• Strong Commercial Administration experience
• Administrative experience in a customer service environment.
• Experience managing and developing a team.
• Competent using Microsoft Office software.