Job Description

FUNCTIONS:

• Sales Consultant Support

• Sales Event Support

• Service Customer Support

RELATIONSHIPS:

• Reports directly to the General Manager

• Works directly with Sales Consultants to assist in all sales functions

• Works directly with Service Manager to assist in all service functions

• Works cooperatively and supportively with all MarineMax team members

PRIMARY RESPONSIBILITIES:

• Provide exceptional customer service and assistance for boat deliveries and demonstrations

• Provide boat handling and operation assistance to MarineMax boat owners as directed

• Pick up and return customer owned watercraft as needed for customer accommodation

• Help as necessary to optimize the ability of the sales staff to maximize sales opportunities

• Assist the Service department as needed for customer accommodation

• In coordination with MarineMax management execute tasks daily as requested

EXPENSE CONTROL:

• Document all fuel expenditures with receipts showing IDS unit stock numbers and description of expense type (customer delivery, demo boat, etc.)

• Report damage requiring repair and routine maintenance required for all inventory promptly with an assessment of parts needed to return the inventory to a sellable condition

CUSTOMER SERVICE:

• Promote an attitude of customer accommodation and support for all MarineMax patrons

• Resolve any customer complaints to the customer's satisfaction in accordance with company policy and managerial direction

PERSONAL DEVELOPMENT:

• Participate in MarineMax training as assigned by your supervisor.

• Consistently and enthusiastically embrace MarineMax mission statement and values

OTHER RESPONSIBILITIES:

• Keep personal work area clean, neat and organized

• Help to ensure the proper maintenance and appearance of the facility and product displays daily and report any actions required to General Manager

• Assist in maintaining a professional presentation of the products represented by MarineMax

• Inspect showroom inventory routinely for proper presentation and cleanliness

o Arrange cushions and canvas

o Call for repairs as needed

o Clean minor footprints and stains as observed - call for prompt detail as needed

• Routinely inspect outside inventory and call out items needing detail or attention of any kind

• Assist with boat show and event setup and tear down

• Transport boats to and from shows

• Provide any assistance necessary or requested

KEY RESULT AREAS:

Individual effectiveness will be measured by review of the performance criteria below:

• Customer satisfaction surveys - FANS and CSI

• Professional telephone and face-to-face contact with all customers and team members

• Professional representation of MarineMax

• Accurate and timely completion of all paperwork and administrative tasks

• Successful boat shows and other promotional events

• Personal conduct that meets or exceeds standards established by MarineMax