Job Description

Main tasks:

• Work closely with the sales team to demonstrate products effectively during the sales process and support trials, installation and post-sales activities (onsite and remotely)
• Create product presentations and training materials
• Conduct webinar to educate resellers and end customer about product offerings
• Attend trade show as exhibitor and demonstrate product to attendees
• Provide technical support for NA region via email and by phone
• Perform product testing and evaluation during pre-release cycle
• Troubleshooting of field problems and reporting finding to management
• Data collection of support activities by using our database and generating a FAQ database
• Escalation and tracking of field problems to 3rd level and R&D Department as needed
• Setup and hold technical training for our reseller network

Requirements:

• Bachelor’s degree or equivalent work experience
• 4-5 years related professional experience
• Excellent communication skills with an ability to explain technical solutions to non-technical users
• Strong administrative skills demonstrated by an ability to juggle multiple projects
• Good IT-knowledge of
  • Windows Client OS (Windows 8 – Windows 10)
  • Windows Server (2003-2016)
  • Network technology
  • MAC OS
  • Virtualization technology (e.g. WTS/RDS, VMWare, Citrix)
  • Application knowledge in mobile devices (iPhone, Blackberry, Android)
• Structured and independent approach of work
• Highly customer oriented
• Strong problem-solving skills
• Willingness to travel (10-30%)
• High energy level, sense of urgency, decisiveness and ability to work well under pressure
• Proven record as a team player
• Professional of unquestionable integrity, credibility and character