Job Description

About the Role

We're looking for a highly organised, commercially minded Sales Support & CRM Coordinator to help our sales team operate at peak performance.

This role is designed to free up our salespeople to focus on what they do best—building relationships, speaking with clients, and closing opportunities. You'll be responsible for maintaining our CRM systems, supporting sales follow-ups, coordinating administrative activities, and ensuring opportunities continue moving through the sales pipeline.

You will work closely with a dynamic Australia and New Zealand sales team, becoming a critical part of our growth journey by helping drive accountability, organisation, and momentum across the sales function.

Key Responsibilities

CRM & Sales Pipeline Management

• Maintain accurate and up-to-date records within Monday CRM.
• Ensure sales opportunities are progressing through the pipeline and key stages are updated correctly.
• Hold sales team members accountable for maintaining CRM hygiene and activity updates.
• Monitor pipeline activity and proactively follow up with sales team members regarding missing information, overdue actions, or stalled opportunities.
• Generate and maintain sales reports, dashboards, and pipeline summaries.

Sales Follow-Up & Client Engagement

• Draft professional sales emails, follow-up messages, and client communications on behalf of the sales team.
• Support re-engagement campaigns for prospective clients and dormant opportunities.
• Prepare email templates, case studies, and supporting materials for client outreach.
• Coordinate follow-up activities to ensure no opportunities are missed.

Sales Administration & Coordination

• Support the sales team with day-to-day administrative tasks.
• Assist with meeting preparation, note-taking, and action tracking.
• Coordinate documentation, proposals, and sales-related materials.
• Help manage workflows, reminders, and task completion across the sales team.
• Identify opportunities to improve sales processes and operational efficiency.

Sales Enablement

• Support the implementation and ongoing optimisation of Monday CRM processes.
• Help maintain sales resources, templates, and collateral.
• Assist with reporting and KPI tracking.
• Provide recommendations to improve sales productivity and pipeline visibility.

Requirements

• Previous experience in sales support, sales administration, CRM administration, customer success, or a similar role.
• Strong organisational skills and exceptional attention to detail.
• Excellent written communication and email drafting skills.
• Ability to manage multiple priorities and work independently.
• Confidence working with sales professionals and holding team members accountable for process compliance.
• Strong proficiency with CRM systems and business software.

Highly Desirable

• Experience using Monday CRM or Monday.com.
• Experience supporting B2B sales teams.
• Understanding of sales pipelines, lead management, and opportunity tracking.
• Experience creating reports and dashboards.
• Exposure to recruitment, professional services, consulting, or outsourcing industries.

What Success Looks Like

In this role, you will:

• Ensure CRM data accuracy exceeds agreed standards.
• Keep opportunities moving through the sales pipeline efficiently.
• Reduce administrative workload for sales team members.
• Increase follow-up consistency and engagement rates.
• Improve visibility and reporting across the sales function.
• Contribute directly to overall sales productivity and performance.

KPIs

Examples may include:

• CRM data accuracy and completeness.
• Pipeline update compliance.
• Opportunity follow-up completion rates.
• Re-engagement campaign activity.
• Sales administration turnaround times.
• Sales team satisfaction and support metrics.
• Contribution to pipeline growth and opportunity progression.