Job Description

1. Take up all the Software As A Service (SAAS) license renewals, license adding and license upgrade requests.
2. Preparing sales quotations to customers
3. Track customer subscriptions for renewals and follow up on payments coming in or receiving from customers
4. Be familiar with customers payment terms & cycles e.g. MNC, government agencies
5. Updating all clients subscription information on the renewal portal (Automated renewal notifying system)
6. Managing customer feedback
7. Any other ad-hoc assignments by your supervisor to support Sales Ops matters

Requirements:

1. Min. 2 to 3 years sales support experience (Plus if worked in software company)
2. Possess a business diploma (Marketing / Communications / IT / Business Administration)
3. Possess good business acumen and communication skills
4. Plus if familiar with Netsuite system (eg. Accounting, CRM etc.)
5. Able to work independently and good problem solver
6. Understand basic accounting/payment terms e.g. Revenue, Gross Profit,Profit Margin, GST, accounts receivables, COD, 30Net etc.