Job Title: Sales Support Coordinator
Location: WMFTS - Singapore - Techplace
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax
Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group
with expertise in the control and management of steam, electric thermal
solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging
team, participate in challenging yet critical work, and experience ongoing
growth opportunities to help you achieve your full potential. Visit our
website to learn more.

We are seeking a talented and motivated Sales Support Coordinator to join our dynamic
team.

Key Responsibilities:

We're looking for a proactive and customer-focused Sales Support
Coordinator to join our team in Singapore. In this role, you'll be
responsible for supporting our commercial operations across Singapore,
Malaysia and the Philippines, ensuring customer orders are processed
accurately and delivered on time.
You'll work closely with Sales, Supply Chain, Logistics, Finance and our
global manufacturing sites to manage the end-to-end order fulfilment process,
provide timely updates to customers, and help deliver an exceptional customer
experience. If you enjoy problem-solving, working with people and keeping
operations running smoothly, we'd love to hear from you.

What you’ll be doing

• You will process customer orders accurately and efficiently using Microsoft Dynamics AX and CRM.
  
• You will manage the end-to-end order lifecycle, from order receipt through delivery and invoicing, ensuring orders are fulfilled accurately and on time.
  
• You will issue purchase orders to factories and third-party suppliers and monitor their progress to ensure timely fulfilment.
  
• You will coordinate local and international shipments, working closely with logistics providers, warehouses and manufacturing sites.
  
• You will prepare delivery documentation, including invoices, delivery notes and shipping documents.
  
• You will respond promptly to customer enquiries regarding order status, product availability and shipment schedules.
  
• You will work closely with Sales Engineers, Supply Chain, Logistics, Finance and Service teams to deliver a seamless customer experience.
  
• You will proactively monitor open orders, identify potential delivery risks and coordinate timely resolution of issues.
  
• You will maintain accurate customer and order information within Microsoft Dynamics AX and CRM systems.
  
• You will prepare operational reports, including backlog, order status and shipment updates, to support business planning and forecasting.
  
• You will identify opportunities to improve processes and contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
  

Who
you’ll be working with

In this role, you'll collaborate with
a diverse network of internal teams and external partners to ensure seamless
order fulfilment and an exceptional customer experience.

• Internal stakeholders
  
• Sales
  Engineers and Sector Leaders – You'll work closely with the
  commercial teams supporting Singapore, Malaysia and the Philippines to
  process customer orders, provide order updates and support customer
  requirements.
  
• Sales
  Support colleagues – You'll collaborate with Sales Support
  teams across Southeast Asia to share best practices, provide operational
  support and ensure consistent processes.
  
• Supply
  Chain and Logistics teams – You'll coordinate inventory
  availability, shipment schedules and delivery planning to ensure on-time
  fulfilment.
  
• Finance
  team – You'll work together on invoicing, billing enquiries, credit
  requests and payment-related matters.
  
• Service
  team – You'll support service-related orders, customer returns and
  operational enquiries.
  
• Global
  manufacturing sites and procurement teams –
  You'll coordinate purchase orders, monitor production status and follow up
  on delivery commitments.
  External stakeholders
  
• Customers –
  You'll be the primary point of contact for order processing, delivery
  updates and general order-related enquiries.
  
• Third-party
  suppliers and logistics providers – You'll coordinate shipments,
  delivery schedules and operational matters to ensure smooth order
  execution.

This is what you'll need to be
successful in this role

• You have experience supporting customer orders, sales operations or order management in a customer-focused environment.
  
• You have
  worked with ERP systems such as Microsoft Dynamics AX, SAP, Oracle or
  similar platforms, and are comfortable learning new business systems.
  
• You are
  confident using CRM systems to manage customer information and order
  activities. Experience with Microsoft Dynamics 365 is an advantage.
  
• You have
  experience coordinating with multiple stakeholders, including Sales,
  Supply Chain, Logistics and Finance, to deliver successful customer
  outcomes.
  
• You are
  highly organised and able to manage multiple priorities while maintaining
  a high level of accuracy.
  
• You
  communicate clearly and professionally with customers, colleagues and
  external partners, both verbally and in writing.
  
• You
  enjoy solving problems, taking ownership and following through to
  resolution.
  
• You are
  customer-focused and committed to delivering a positive customer
  experience.
  
• You are
  comfortable working independently while collaborating effectively as part
  of a regional team.
  
• You are
  proficient in Microsoft Office applications, particularly Excel, and are
  confident working with operational data and reports.
  
• Experience
  supporting B2B customers, manufacturing, industrial or distribution
  businesses would be advantageous but is not essential.
  
• A
  Diploma or Degree in Business, Supply Chain, Logistics, Engineering or a
  related discipline is beneficial; however, we also welcome applications
  from candidates with relevant experience and a strong track record of
  success.

At Watson-Marlow, we believe in taking
care of our colleagues. We offer a generous benefits package,
including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group
  Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and
equitable working cultures where everyone can be themselves and achieve their
full potential. For us, that means supportive teams and strong relationships
where everyone’s contribution is valued - across social and cultural
backgrounds, ethnicities, ages, genders, gender identities, abilities,
neurodiversity, sexual orientation, religious beliefs, and everything else
that makes us human and unique.

We want everyone to be able to make their difference here, so we will
always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we
have introduced a range of additional benefits through our Group Inclusion
Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or
  domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion

We are also a Disability Confident Committed Employer. If
you would like to apply using this scheme, please select this option in our
application form.

We are an equal opportunity employer committed to fostering an inclusive
and diverse workplace. We encourage candidates from all backgrounds to
apply.

If you require accommodations during the application process, please let us
know.

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are
driven by innovation and are dedicated to creating an inclusive workplace
where everyone is empowered to make a difference. As a world leader in
manufacturing peristaltic pumps and associated fluid path technologies for
the life sciences and process industries, we offer a wide range of products,
including tubing, specialised filling systems and products for single-use
applications.

Our shared Purpose is to create sustainable value for all our stakeholders
as we engineer a more efficient, safer and sustainable world. Our
technologies play an essential role in critical industrial processes and
industrial equipment across industries as diverse as Food & Beverage,
Pharmaceutical & Biotechnology, Power Generation, Semiconductors and
Healthcare. With customers in 116 countries, we provide the solutions that
sit behind the production of many items used in daily life, from baked beans
to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and
inspires us everywhere that we operate. We support our colleagues to make
their difference for each other as well as customers, communities, suppliers,
our planet and shareholders by creating a truly equitable working environment
where everyone feels included.