Job Description

Job Location Oklahoma City, OK 73112 Position Type Full Time

Key Responsibilities

Customer Service & Account Support

• Responsible for managing Retail Link/Supplier One for the Great Value Walmart Sausage volume supplied by the company.
• Process customer orders and confirmations accurately and on time, ensuring pricing, pack size, and delivery details match contract requirements.
• Communicate proactively with customers about order status, shipping updates, or delays. Provide internal updates as needed.
• Support the onboarding of new customers, including setup in ERP systems and coordination with Sales and Operations.
• Manage returns, credits, and quality claim documentation in partnership with the Quality and Finance teams.
• Assist with Inventory Management of all Great Value sausage items at Lopez Dorada locations and if necessary in the Retail Link system.

Internal Coordination & Communication

• Act as the liaison between Sales, Scheduling, Operations, Logistics, and Finance to ensure smooth order execution.
• Possibly participate in routine production or logistics calls to represent customer needs.
• Ensure accurate and timely data entry into the Lopez Dorada ERP systems.
• Help track and resolve any discrepancies related to product availability, pricing, or transportation.
• Escalate customer or order concerns proactively to the Sales Manager or Director.

Reporting & Administrative Tasks

• Maintain and update customer order logs, reports, and dashboards.
• Support the need for customer-facing documentation such as shipping confirmations, invoices, or certificates of analysis. Work with the correct departments at Lopez Dorada to fulfill these requests.
• Compile and summarize order accuracy, on-time performance, and fill-rate data for monthly reports, specifically the OTIF and SQEP reports for Walmart.
• Assist with internal audits and compliance reviews as required by customer or company standards.
• Assist in developing an SOP for Retail Link/Supplier One software tool for Lopez Dorada team members.
• Assist in the onboarding / training of new Sales or Customer Service team members with expected growth of the department.

Continuous Improvement & Customer Experience

• Capture and document customer feedback to identify service improvement opportunities.
• Support the rollout of process enhancements or system upgrades.
• Promote teamwork, accountability, and a solutions-oriented approach to every customer issue.
• Participate in cross-functional meetings to review key customer performance metrics and service levels.

Qualifications

Qualifications

• High School diploma required; Associate’s or Bachelor’s degree preferred in Business, Communications, or related field preferred.
• 2+ years of experience in customer service, logistics coordination, or sales support (manufacturing or food industry experience a plus).
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and experience with ERP or CRM systems.
• Ability to work both independently and as part of a collaborative team.
• Bilingual (English/Spanish) preferred.

Key Competencies

• Customer Focus – Demonstrates urgency and responsiveness to client needs.
• Collaboration – Works cross-functionally and communicates effectively.
• Organization – Balances multiple priorities with accuracy.
• Problem Solving – Anticipates issues and resolves proactively.
• Professionalism – Represents Lopez Dorada Foods with integrity and service excellence.