Job Description

About Our Client:

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

We are seeking sales-driven, trilingual (English, Mandarin & Cantonese) Tech Support & Sales Consultant who can excel in both phone and chat channels, thrive in a high-performance, target-driven environment, and deliver exceptional customer experiences in multiple languages.

Job Responsibilities:

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Achieve individual performance targets, which may include metrics such as Customer Availability, Net Promoter Score, and daily sales.
• Exhibit strong communication skills and excel at multitasking and prioritizing in a high-volume environment.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
  

Job Requirements:

1. Communication Skills

• Strong written & verbal communication in English, Mandarin and Cantonese.
• High level of comprehension, conversation flow, and chat etiquette.
• Typing speed: 45 WPM with 90% accuracy.
• Language assessment score: 3.5 and above.

2. Technical Skills

• Basic knowledge of CMS (WordPress/Joomla), PHP, MySQL.
• Familiarity with DNS, TCP/IP, FTP, SSH, and common error resolution.
• Proficiency in CRM tools and accurate data entry.

3. People & Sales Skills

• Professional and courteous communication across cultures.
• Ability to identify customer needs and offer appropriate solutions.
• Skilled in handling objections, upselling, and cross-selling.
• Strong ownership of customer interactions.

4. People & Sales Skills

• Professional and courteous communication across cultures.
• Ability to identify customer needs and offer appropriate solutions.
• Skilled in handling objections, upselling, and cross-selling.
• Strong ownership of customer interactions.

5. Other Skills

• Good understanding of client policies, escalation processes, and order management.
• Effective use of both internal and external systems/tools.
• Minimum SPM or Diploma or Graduation Degree.

Remuneration:

MYR 3,800 (Basic Package)

Working Location:

Kuala Lumpur, Malaysia

Consultant in-charge:

Kah Wai | kahwai.neoh@hunters-in.com | 012 233 3162 (WhatsApp text only)