Connection

Sales Support Associate - Federal Sales

Connection  •  Rockville, MD (Onsite)  •  5 months ago
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Job Description

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Sales Support Associate FEDERAL SALES

Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal agencies and the US military. With more than 25 years of service to the Federal Government, Connection is a proven, premier partner for procuring mission-critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation. The Sales Support Associate supports the sales team with their day-to-day activities and customer requests on assigned accounts. The SSA is an integral part of the success of the sales team and assists in account retention and growth. If you want to join our culture of integrity, teamwork, and mutual success, we would love to speak with you!

Do you believe in delivering exceptional customer service?

Do you strive for excellence every day in all that you do?

Do you want to be part of a team that is committed to your success?

Do you have a passion for learning and helping others?

Are you looking for a career instead of just a job?

If so, then read on...

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

What Connection Offers You:

  • A supportive team invested in your success
  • Generous paid vacation, medical, dental and vision benefits
  • Monday through Friday work schedule
  • Tuition Reimbursement and 401k with matching
  • Opportunities to improve your skills and advance in your career

What You Bring to Connection:

  • A strong drive to succeed
  • Excellent customer service skills
  • Superb verbal and written communication skills
  • Proficiency with popular business applications including Microsoft Word and Excel
  • Attention to detail

What is a typical day?

  • Provide superior customer service to the Account Manager and customers during the order fulfillment process
  • Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business
  • Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution
  • Prepare quotes and RFPs
  • Handle incoming calls and assist on calls as needed
  • Prepare and follow up on orders to ensure accuracy andcustomer satisfaction

Attendance:

This position works in person at our Rockville, MD office. Employees are required to be present at the approved work location in order to perform the functions of this position.

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Qualifications

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year professional work experience preferably in an administrative support role
  • Working knowledge of Microsoft Office Suite with ability to create a document or simplespreadsheet
  • Basic computer knowledge with ability to operate keyboard for data entry
  • Attention to detail in composing, keying, and proofing professional business materials
  • Customer oriented with ability to listen to and anticipate needs of the customer
  • Adaptable with ability to switch tasks based on shifting priorities
  • Excellent written communication skills with ability to compose professional businesscommunications via email, letter, and proposals
Connection

About Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.

Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.

Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.

Our Values

Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.

Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.

Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.

Integrity: We are honest and direct in all of our dealings. Honor above all else!

Connection has been recognized with several accolades that reflect our commitment to those shared values, including:

• Twice named one of the “Most Trustworthy Companies in America” by Newsweek.

• Named “America’s Best-in-State Employers” three times by Forbes.

• Recognized in the “Top 100 Technology Companies” by Businessweek.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Merrimack, NH
Year Founded
1982
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