Job Description

Why Singer?
Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.

We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

Why You'll Love Working Here:
• Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
• Collaborative Spirit: Be part of a supportive and dynamic team environment.
• Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
• Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.

The Sales Support Associate serves as the operational backbone of the sales team by coordinating trade show logistics, supporting warranty and Return Merchandise Authorization (RMA) processes, and ensuring customers receive timely, professional service after the sale. This role works closely with sales, manufacturers, freight carriers, warehouses, and customers to deliver an exceptional ownership experience while keeping internal operations organized and efficient. This position is ideal for someone who enjoys solving problems, staying organized, and taking ownership of projects from start to finish.
ESSENTIAL FUNCTIONS
Trade Show & Event Logistics
• Coordinate all equipment and smallwares for regional and national food shows.
• Prepare, crate, label, and document outbound shipments.
• Schedule freight pickups and deliveries.
• Load and unload show equipment safely.
• Track shipments to ensure on-time arrival and return.
• Assist with booth setup and teardown as needed.
• Maintain inventory of trade show assets, literature, signage, and promotional materials.
• Coordinate repairs and replacement of show equipment.
RMA & Warranty Administration
• Manage the complete Return Merchandise Authorization (RMA) process.
• Open, track, and close warranty claims.
• Coordinate with manufacturers, vendors, freight companies, and customers.
• Obtain photos, serial numbers, invoices, and supporting documentation.
• Schedule replacement shipments and returns.
• Monitor aging RMAs and proactively follow up until resolved.
• Maintain accurate records and reporting.
Warranty & Service Support
• Serve as the primary point of contact for warranty service requests.
• Coordinate service dispatches with authorized technicians.
• Communicate service status and expectations with customers.
• Escalate urgent issues when appropriate.
• Track open service calls through completion.
• Ensure warranty compliance with manufacturer policies.
Sales Operations Support
• Support National Account Managers with administrative and operational tasks.
• Coordinate equipment deliveries and project logistics.
• Assist with order documentation and shipment tracking.
• Prepare reports and maintain CRM information.
• Support special customer projects and equipment rollouts.
• Maintain organized documentation for customer records.
MINIMUM QUALIFICATIONS
• Associate's degree preferred or equivalent experience.
• 2+ years in customer service, logistics, operations, or sales support.
• Experience with freight coordination or equipment logistics preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Experience with ERP or CRM systems is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
• Strong attention to detail.
• Customer-first mindset.
• Mechanical aptitude and willingness to learn equipment basics.
• Problem-solving mentality.
• Ability to work independently while collaborating across departments.
• Comfortable interacting with vendors, manufacturers, service agencies, and customers.
• Ability to lift up to 50 pounds and assist with trade show setup and warehouse activities.

Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.
Are you ready to take your career to the next level? Apply today and let's cook up some success!
Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.