Job Description

We are experiencing phenomenal growth at IDEXX. If you speak French and English, come and join us as a Sales Support Associate

As a Sales Support Associate at IDEXX, you will provide support to the sales team in your region and act as a liaison between the sales professionals and internal departments. You play a vital role in the overall health and advancement of the region’s objectives. You will make sure all the checks and balances are in place in the lead-to-order process, provide transactional support to ensure successful and efficient execution of business transactions, and generate smooth on-boarding for our customers.

In this role, your day-to-day will include:

• Partner with commercial ecosystem on sales proposals while balancing the needs of the customer and the business. Investigate and resolve inquiries or concerns. Escalate situations that are unique and unable to be resolved through current processes. Proactively identify opportunities to positively enhance our service offering.
• Understand the organizational structure, customer agreement lifecycle, products, services, marketing programs and pricing. Demonstrate resourcefulness. Know where to locate and follow policies, procedures, and program guides.
• Gain trust and confidence with members of the commercial ecosystem through honesty, integrity, and authenticity. Drive results and meet service level agreements by prioritizing and planning work to ensure tasks are completed on time.
• Contribute to customer satisfaction, loyalty and retention by partnering with members of the commercial ecosystem to develop creative solutions that meet the customer’s needs.

• Using SalesForce.com to approve the setup of new SAP accounts
• Supporting the achievement of revenue, gross margin and operating expenses as per target
• Ensuring the sales team adheres to pricing policies, submits paperwork correctly and follows the correct audit guidelines
• Daily reporting of the number of instruments sold, installations and pipeline for internal use
• Participation in projects to implement initiatives; identification of project opportunities and generation of ideas and solutions
• Communicating with related areas to coordinate work
• Potentially leading work activities of others, coordinating daily activities and providing training, coaching and guidance
• Partner with commercial ecosystem on sales proposals and developing solutions that meet the customer’s needs
• Investigate and resolve inquiries
• Identify opportunities to improve service offering
• Personal development

What you will need to succeed:

• You’ll often use your own initiative to drive tasks and targets
• Your skill set includes being analytical, with a high level of experience in Excel & preferably SalesForce.com and Business Objects
• Project management skills and abilities, with ability to work in cross-functional teams in a matrix environment
• You’ll have a keen eye for detail & love to work with data, so you have experience in data gathering
• Process improvement skills
• Excellent interpersonal skills with strong verbal and written communication skills.
• You’ll love to collaborate, communicate and work with a range of different stakeholders across the organization.
• *It’s essential you speak fluent Business English and fluent French
• Presentation skills: ability to present and explain business requirements to all audiences
• Influencing skills to gain commitment and support for decisions and to motivate the organization to support business changes
• Prioritize and plan work to be completed on time. Ability to stay focused on the work at hand when conflicting distractions present themselves.
• Effective communication and collaboration with commercial ecosystem in local language and conversational English proficiency
• Demonstrate interpersonal skills such as managing conflict and ambiguity and being resilient
• Commercial, business, and financial acumen
• Trustworthy partner to our Sales Professionals providing support, developing intricate financial sales proposals of all complexities while balancing and advocating for the needs of the customer and the company. Identifies opportunities to better serve our customers.
• Excellent communication skills, organizational skills, and attention to detail. Demonstrates teamwork and effective collaboration. Effectively prioritizes work and dealshaping conversations with Sales partners to meet commitments aligned with organizational goals.
• Advanced knowledge of our products & services, systems, programs and processes and proactively identifies opportunities for improvements. Actively shares knowledge and is a role model within the team.
• Strong interpersonal skills such as customer focused, managing conflict, managing complexity, and ability to balance stakeholders. Builds strong relationships across multiple regions and effectively interacts with Sales leadership.
• Effectively communicate decisions and expectations. Demonstrate teamwork and strong collaboration with members of the commercial ecosystem.
• Able to manage conflict and ambiguity. Demonstrate emotional intelligence and show resilience when responding to change.

What we offer:

• When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer!
• From day one, you will get full autonomy in your work and ample support when you need it.
• You will join a successful team who is proud of the work they do and motivated by their unified purpose of helping others.
• You will work with people who are inspiring, open, and the best in their operating space.
• We believe in you – with a team of over 10,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion.
• You’ll be part of a double-digit growth company in a quickly growing market. We are leading the way forward with innovative products, services, and a strong focus on our customers.

Our mission:

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

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